Washington Integrated Sector Employment (WISE) Grant

Washington Integrated Sector Employment

About WISE

This workforce product was funded 100% by a grant in the amount of $1,193,417 awarded by the U.S. Department of Labor's Employment and Training Administration. This product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor make no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. WISE is led by Centralia College and the Center of Excellence for Clean Energy in partnership with the Centers of Excellence for Aerospace & Advanced Manufacturing and Construction. Centralia College is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.


What's New

Under the TAACCCT grant, Green River College has developed two new certificate programs,  Customer Services Representatives and Contact Center Specialist. Both certificates are integrated within the Business Marketing & Entrepreneurship program. The CSR certificate is a three quarter program that uses an industry-supported curriculum to deliver essential workplace knowledge, while allowing students to to build it into both Associate's in Business Management and Bachelor's in Business Marketing and Entrepreneurship.

The CCS certificate is a quarter-long program that offers a state-of-the-art contact center lab that enables students to engage in a simulated customer service center environment. CCS offers three courses, BUS& 101, BUS 257 and BUS 259, which students can complete within one quarter. Our two certificate programs train students for positions in fast-growing services industries, in fields as diverse as retail, banking, health care, energy, transportation and others.

Contact Center Practicum and New Lab

New CMS Student Lab ready to go for Winter 2017!

We are excited to announce the completion of our contact center lab, which will be used for our BUS 259: Customer Service Practicum course to be delivered at our Kent location. The lab was designed with 30 stations, and includes desks that allow instructors and students to move smoothly from the lab to the lecture setting and vice versa. This lab will enable students to engage in a simulated contact center environment and develop proficiency in customer service by applying human relations, communications, conflict resolution, and problem solving skills.

It has been fun to place all the pieces together and select a software partner, Interactive Intelligence, who provides us with a contact center cloud base solution where our students can train with hands-on industry specific scenarios using concurrently phones, email, and chat. For the supply and installation of equipment, we have collaborated with several departments at the college, including the business office, IT, telecommunication, purchasing, and facility, and thank them for their much appreciated help. In addition to the continuous support of the Green River College's WISE team, this project would have not happened without Byron Ford and Michael Berry, who helped with space allocation at Kent, and Amanda Schaefer and Sydney Weldele-Wallace, business division dean and chair respectively!


More  Download Academic Calendar [PDF]


Students qualify as WISE Grant Program Participants if:

  1. They are taking a class that is a required course for our Customer Services Representative Certificate or
  2. They are actively pursuing our certificate.

    In order for you to access our services, all students must fill out our intake forms and return them to the Program Navigator: Deborah Tugaga.

    The WISE grant funds the following  personalized student services:

    • Advocacy
    • Academic support
    • Career guidance
    • Job preparation and search assistance
    • Connections with employer partners

    For more information contact Deborah, or visit her office at the Kent campus in room 318.

    Success Stories:

    "With assistance from navigator, a first-generation student obtained Workforce Education funds to support tuition and living expenses, and found work at a company where she had interviewed two years earlier. She is on track to completing her AA and using her degree to start a dog treat business."

    "With assistance from navigator, two first-generation students who needed assistance with obtaining funds for Spring Quarter were able to continue their education with Workforce Education funds. Navigator successfully advocated for these two students, one who was at risk of dropping out, and the other who wanted to pursue their Bachelor's Degree in Business."


    WISE is led by three Centers of Excellence; Clean Energy, Construction, and Aerospace Advanced Manufacturing. It includes eight community and technical colleges.

    Grant Lead:

    Centralia College and the Center of Excellence for Clean Energy

    Consortium Partners:

    Centers of Excellence for: Clean Energy, Aerospace & Advanced Manufacturing and Construction; Bates Technical College, Centralia College, Everett Community College, Green River College, Renton Technical College, Shoreline Community College, South Seattle College, and Walla Walla Community College

    Other partners include five workforce investment boards, Seattle/King County Workforce Development Council, the state’s TAA coordinating agency, the Washington State Labor Council, and a dozen major employers. When developing new conctact center curricula and support services, Green River College also solicits input from industry partners, such as Xerox, Comcast, BECU, and many others. The advisory board is a permanent standing board to provide advice and insight to the Center of Excellence from the perspective of industry, education, labor and the community. The board helps the Center achieve its mission by ensuring that programs and projects advance the needs of the energy sector within the region.

    At the local level the WISE program is overseen by advisory boards for the  Maintenance Mechatronics and Business Marketing and Entrepreneurship programs.

    Contact Us

    For more information, please contact:

    R. J. Amador
    Business Management - CSR/CCS Certificates
    (253) 833-9111, ext. 2695

    Tim Broxholm
    Business Management
    (253) 833-9111, ext. 4377

    Angelica Hildebrandt
    Program Liaison
    Business Management - CSR/CCS Certificates     
    (253) 833-9111, ext.4385  

    Jeff Perlot
    Business Management
    (253) 833-9111, ext.4865  

    Philip (Tony) Pizelo
    Business Management - CSR/CCS Certificates
    (253) 833-9111, ext.4652  

    Pat Pritchard
    Mechatronics Certificates
    (253) 833-9111, ext.4070  

    Hedayat Qaderi
    Program Coordinator
    Business Management - CSR/CCS Certificate 
    (253) 833-9111, ext.5048  

    Gregg Sapp
    WISE Grant Manager
    Business Management - CSR/CCS Certificates
    (253) 833-9111, ext. 5014

    Deborah Tugaga
    WISE Program Navigator
    Business Management - CSR/CCS Certificates
    Kent Campus - Room 319
    (253) 833-9111, ext. 5056

    Nausica Zorzi
    Business Management - CSR/CCS Certificates
    (253) 833-9111, ext. 4651