Academics

Washington Integrated Sector Employment (WISE) Grant

Washington Integrated Sector Employment

About WISE

This workforce product was funded 100% by a grant in the amount of $1,193,417 awarded by the U.S. Department of Labor's Employment and Training Administration. This product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor make no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. WISE is led by Centralia College and the Center of Excellence for Clean Energy in partnership with the Centers of Excellence for Aerospace & Advanced Manufacturing and Construction. Centralia College is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

 

What's New

Under TAACCCT Green River College has developed a new certificate program for Customer Services Representatives, which is integrated within the Business Marketing & Entrepreneurship program. The CSR certificate is a three quarter program training students for positions in fast-growing services industries, in fields as diverse as retail, banking, health care, energy, transportation and others.

National Career Readiness Certificate

The National Career Readiness Certificate is a standardized test developed by American College Testing, Inc. It is being offered to WISE students free of charge. It gives job seekers a competitive advantage by providing them with documentation that proves they can:

• Perform basic mathematic operations relevant to the workplace

• Read and understand documents commonly found in the workplace

• Find information presented in common workplace graphics

• Set up and solve complex work-related mathematic problems

• Determine the relevance of written information to work-related tasks

• Apply information derived from graphics to work-related problems

If you are developing your job search strategy, or if you just want to test your skills in areas that are mostly highly valued by employers, you may want to consider taking the NCRC. For more information, contact Deborah Tugaga, WISE Navigator, at dtugaga@greenriver.edu

Contact Center Practicum and New Lab

New CMS Student Lab ready to go for Winter 2017!

We are excited to announce the completion of our contact center lab, which will be used for our BUS 259: Customer Service Practicum course to be delivered at our Kent location. The lab was designed with 30 stations, and includes desks that allow instructors and students to move smoothly from the lab to the lecture setting and vice versa. This lab will enable students to engage in a simulated contact center environment and develop proficiency in customer service by applying human relations, communications, conflict resolution, and problem solving skills.

It has been fun to place all the pieces together and select a software partner, Interactive Intelligence, who provides us with a contact center cloud base solution where our students can train with hands-on industry specific scenarios using concurrently phones, email, and chat. For the supply and installation of equipment, we have collaborated with several departments at the college, including the business office, IT, telecommunication, purchasing, and facility, and thank them for their much appreciated help. In addition to the continuous support of the Green River College's WISE team, this project would have not happened without Byron Ford and Michael Berry, who helped with space allocation at Kent, and Amanda Schaefer and Sydney Weldele-Wallace, business division dean and chair respectively!

Calendar

More  Download Academic Calendar [PDF]

Students

Students qualify as WISE Grant Program Participants if:

  1. They are taking a class that is a required course for our Customer Services Representative Certificate or
  2. They are actively pursuing our certificate.

    In order for you to access our services, all students must fill out our intake forms and return them to the Program Navigator: Deborah Tugaga.

    The WISE grant funds the following  personalized student services:

    • Advocacy
    • Academic support
    • Career guidance
    • Job preparation and search assistance
    • Connections with employer partners

    For more information contact Deborah, or visit her office at the Kent campus in room 318.

    Success Stories:

    "With assistance from navigator, a first-generation student obtained Workforce Education funds to support tuition and living expenses, and found work at a company where she had interviewed two years earlier. She is on track to completing her AA and using her degree to start a dog treat business."


    "With assistance from navigator, two first-generation students who needed assistance with obtaining funds for Spring Quarter were able to continue their education with Workforce Education funds. Navigator successfully advocated for these two students, one who was at risk of dropping out, and the other who wanted to pursue their Bachelor's Degree in Business."

    Partners

    WISE is led by three Centers of Excellence; Clean Energy, Construction, and Aerospace Advanced Manufacturing. It includes eight community and technical colleges.

    Grant Lead:

    Centralia College and the Center of Excellence for Clean Energy

    Consortium Partners:

    Centers of Excellence for: Clean Energy, Aerospace & Advanced Manufacturing and Construction; Bates Technical College, Centralia College, Everett Community College, Green River College, Renton Technical College, Shoreline Community College, South Seattle College, and Walla Walla Community College

    Other partners include five workforce investment boards, Seattle/King County Workforce Development Council, the state’s TAA coordinating agency, the Washington State Labor Council, and a dozen major employers. When developing new conctact center curricula and support services, Green River College also solicits input from industry partners, such as Xerox, Comcast, BECU, and many others. The advisory board is a permanent standing board to provide advice and insight to the Center of Excellence from the perspective of industry, education, labor and the community. The board helps the Center achieve its mission by ensuring that programs and projects advance the needs of the energy sector within the region.

    At the local level the WISE program is overseen by advisory boards for the  Maintenance Mechatronics and Business Marketing and Entrepreneurship programs.

    Contact Us

    For more information, please contact:

    R. J. Amador
    Faculty
    Business Management
    ramador@greenriver.edu
    (253) 833-9111, ext. 2695

    Tim Broxholm
    Faculty
    Business Management
    tbroxholm@greenriver.edu
    (253) 833-9111, ext. 4377

    Jeff Perlot
    Faculty
    Business Management
    jperlot@greenriver.edu
    (253) 833-9111, ext.4865  

    Philip (Tony) Pizelo
    Faculty
    Business Management
    ppizelo@greenriver.edu
    (253) 833-9111, ext.4652  

    Gregg Sapp
    WISE Grant Manager
    Business Management
    gsapp@greenriver.edu
    (253) 833-9111, ext. 5014

    Deborah Tugaga
    WISE Program Navigator
    Business Management
    Kent Campus - Room 319
    dtugaga@greenriver.edu
    (253) 833-9111, ext. 5056

    Nausica Zorzi
    Faculty
    Business Management
    nzorzi@greenriver.edu
    (253) 833-9111, ext. 4651