Study when and where you want
Green River uses Canvas software for the majority of courses that have an online component. If your professor is using Canvas to support their on campus sections, they will tell you in class. New to Canvas? Take a video tour.
Earn your AA Degree Online
Green River offers another way to complete your AA degree once you've completed your developmental and/or pre-college classes. Everything you need from that point on is online so you can complete your degree without taking another class on campus. Not every class is offered every quarter. You can check the Class Schedule for the current quarter's offerings.
All classes that are fully online require no on-campus visits. Some professors in online classes require proctored tests but they can be proctored anywhere in the world. If on-campus attendance is required, the class is listed as Hybrid in the Class Schedule. A Hybrid class combines online instruction with required classroom time so you don't need to come to campus every day.
For more information about earning your AA online contact Enrollment Services at email@example.com or talk with your faculty advisor.
What follows is a list of questions people who take eLearning Classes often have. If you don't find your question answered here please email the eLearning Office. If your question is about your class please email your instructor. Professor email address are listed on the Class Schedule.
I registered for an eLearning course, what should I do next?
Return to the Class Schedule, scroll to your class and determine the website for your course. the website is listed along with the course name. Go to the site, login and follow the professor's instructions for the class. Login instructions are on the login page.
Courses offered on Canvas and WAOL are on separate websites each with it's own login. The Canvas login is listed in the user name (full Green River email address) and password (student ID) boxes on the Canvas login page. WAOL login instructions are on their login page. Enter your login ID and password. On the screen that appears next, you'll see a Courses link in the green bar at the top. It is a dropdown with a list of your courses. Click on the link for a course and it will take you to your classroom.
If you have any questions you may email the professor . Remember that classes don't start until the first day of the quarter. All Green River Canvas classes will open at noon on the first day of the quarter. WAOL classes have a different start date listed on the Class Schedule.
Most telecourse instructors will mail you instructions for their course. If you do not hear from the professor by the end of the first week of classes please call or email him/her.
I'm registered for a hybrid course. How do these work?
Hybrid courses combine online and classroom instruction. Therefore they will meet on campus. Your professor will have separate required assignments that have to be completed online and in class. Online assignments cannot be done in the classroom. Classroom assignments cannot be done online. The Class Schedule lists the time and location of the first meeting. Your professor will give you instructions for your course at that meeting. They will tell you if they are using Canvas for the class.
I cannot login to my Canvas course.
The most common mistake is using an incorrect login ID or password. Your Canvas user name is your full Green River email address. For example if your Green River email address is firstname.lastname@example.org, your Canvas user name would be email@example.com. If you don't know your Green River email address you can get it here. Your Canvas password is the same as your student ID without the hyphens. So if your student ID is 840-12-3456 then your Canvas password would be 840123456.
Are there any special settings for my browser?
- Please make sure you have turned off all pop-up blockers. You can find them in stand alone programs, in antivirus software, in toolbars such as Google's, and in firewall software. They must be disabled or some features such as online testing will not work.
- Make sure your browser is set to accept cookies. Canvas sets a session cookie and will not allow you to log in if you block cookies.
- You'll need the latest version of Java and you can find it here http://www.java.com/en/download/index.jsp
Canvas will work on the following browsers although we recommend using Chrome:
For the PC
- Internet Explorer 8-10.
- Chrome -- all versions
- FireFox 17-20
For the Mac
- Safari 5-6, Firefox and Chrome
For mobile devices, Although there are apps for Apple and Android devices, we recommend opening Canvas in a browser rather than using the Canvas app.
My class has online tests and I can't open them.
Pop-up adds are created using the same programming language as some of the features in Canvas. If you are running any pop-up blocking software it must be turned off in order for these features to work. Online testing is one such feature. You can find pop-up blockers in separate programs, in antivirus software, in toolbars such as Google's, and in firewall software.
Check to make sure you are using one of the supported browsers listed above.
What if I use a Mac?
Canvas will work on your Mac.
What if I use a mobile device?
We recommend opening Canvas in a browser. We don't recommend using the Apple or Android app.
Is Canvas safe to use with a wireless Internet connection?
Wireless Internet connections are unstable by nature. You can use a wireless connection to read anything in your course but we strongly recommend not using wireless to take tests or quizzes. Always use a wired connection for these.
I have a new computer with Windows 8 and IE10. Will it work with Canvas?
Yes it will.
Why are a few courses not password protected?
Generally only the courses offered through Canvas and WAOL are password protected. Courses not using these delivery systems may not require a username and password. If the link to the course website does not take you to a login screen you will not need a login ID and password. If your professor is using a site other than Canvas or WAOL, they will provide instructions on how to use it including login information.
What are the differences between WAOL and Green River courses?
Green River Courses
Developed by Green River faculty. Sometimes Green River faculty teach the same course both in the classroom and online. Some faculty also teach the same course both for Green River and WAOL.
All Green River courses are run by Green River faculty and their contact information is on the Class Schedule.
Washington Online (WAOL) is a cooperative effort by the Washington community college system. This icon on the Class Schedule identifies your course as a WAOL course. The Washington Online site will give you directions on how to login to your course.
The faculty who teach the WAOL courses are usually not Green River faculty and so they will not be available to you on our campus. You will have to contact them through your course. WAOL maintains their own help site here. You may also call them at 1-888-580-9011. Green River registers students for the course, keeps their grades, grants credit when students complete the course, and handles student complaints that cannot be resolved by the course instructor. WAOL courses generally start earlier than Green River courses. Please see the current class schedule for the dates.
How much time can I expect to spend on a eLearning course?
Instructors and students alike say that online courses take as much or more time than regular on-campus classes. For a five credit class, students should expect to spend 10 to 15 hours (and sometimes more) each week on activities related to the course. Lab classes generally require an additional 5-10 hours per week.
What if I have AOL as my Internet Service provider (ISP)?
It is not uncommon to have problems using Canvas if AOL is your ISP. If you do use AOL to access the Internet, do not use their browser to open Canvas. If you have FireFox installed, remove it and then go to https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/7.0/win32/en-US/ to download this version. Open Canvas in FireFox. Students also have had problems sending and receiving email through AOL and other free email provicers such as Yahoo.
Some online classes have special hardware and software needs. Your professor will tell you about them once you're in the course. Otherwise below is a general list that should work for most online classes.
Personal computer running Windows 8, 7, Vista or XP. Canvas will not work on earlier versions of Windows. It is possible to use the computers on campus to complete your course.
Macintosh running Mac OS X. Canvas will not work on earlier versions of the Mac OS. Some courses will not work on a Macintosh -- check the instructor's site for the course.
Mobile Devices. Not all features in Canvas will work on mobile devices such as smart phones or tablet computers. As a general rule, all you can expect to do is read class material. Mobile devices may not allow you to submit papers, take tests, or reply to discussion forums. If you are using a mobile device, we recommend opening Canvas in a browser.
You'll also need:
- Internet access and a 56k or higher speed modem (DSL or cable is even better)
- 10 meg or more of space on your hard drive
- CD-ROM drive on your Mac or PC
- Your Green River email address. Go here if you don't know yours.
Browser software for online courses
- Windows users -- Canvas works on IE 8-10, FireFox 17-20, Google Chrome although we recommend using Chrome.
- Mac users -- Canvas works on Safari 5-6, FireFos anc Google Chrome.
- Apple mobile device -- Canvas has an Apple app but we recommend opening Canvas in a browser.
- Android mobile device -- Canvas has an Android app but we recommend opening Canvas in a browser.
Word processing software
You may also need word processing software such as Microsoft Word, WordPerfect, or Works. Certain courses may require additional software so check with the instructor and the course site for your specific class.
Email the Office of eLearning with other questions.
Email the Office of eLearning with any questions.