Bookstore Refund Policies

Paper Tree Bookstore Refund Procedures

The refund period for fall, winter and spring quarters will be the first three weeks of the quarter for books purchased for the current quarter, supplies and sundries up to 30 days and software 5 days if unopened from date of purchase. Items returned must be in original purchase condition to receive a full refund. You’ll receive a full refund of the purchase price if the college cancels the class and you meet the refund requirements. Receipts are required for all refunds. Used or opened access codes are not refundable. Packaged textbook sets will require all parts to be considered for a refund. If part of the set is missing, it’s possible to get a partial refund if we can replace the part that is missing. Your refund will be reduced by the replacement value of the part missing. The bookstore has the right to refuse any item for refund.

Textbooks

Fall, Winter & Spring Quarter

  • Returned the first week of the quarter: 100% of purchase price if in original condition. If not in original condition, used value will be refunded which is approximately 80% of the new price.
  • Returned the second week of the quarter: 80% of purchase price will be refunded.  100% if accompanied by proof that class has been dropped and in original purchase condition.
  • Returned the third week of the quarter: 60% of the purchase price will be refunded.  100% if accompanied by proof that class has been dropped and in original purchase condition.

Summer Quarter

Summer quarter refunds are based on the length of the class. Classes that last more than 5 weeks will have two weeks from the beginning of the class to return their books.  Classes that last 5 weeks or less will have one week to return their books. Classes that last less than a week will need to return their books before the class starts.

  • Returned the first week of the quarter: 100% of purchase price if in original condition. If not in original condition, used value will be refunded which is approximately 80% of the new price. 
  • Returned the second week of the quarter: 80% of purchase price will be refunded. 100% if accompanied by proof that class has been dropped and in original purchase condition.

Supplies and Sundries

  • Must be unused and in original unopened packaging.

Software

  • Must be unopened in original packaging.
  • Items returned must be in original purchase condition to receive a full refund. You’ll receive a full refund of the purchase price if the college cancels the class and you meet the refund requirements. Receipts are required for all refunds. Used or opened access codes are not refundable. Packaged textbook sets will require all parts to be considered for a refund. If part of the set is missing, it’s possible to get a partial refund if we can replace the part that is missing. Your refund will be reduced by the replacement value of the part missing. The bookstore has the right to refuse any item for refund.

Hours of Operation

April 9 - June 15
Monday - Thursday
7:45 a.m. - 6 p.m.
Friday
7:45 a.m. - 4 p.m.
Saturday, Sunday
Closed

View Closures & Special Hours

Contact Us

Phone: 253-833-9111, ext. 2069

Paper Tree Staff

Gary Jones
Manager & Online Specialist
Phone: 253-833-9111, ext. 2070

Jordan Tjoelker
Assistant Manager
Phone: 253-833-9111, ext. 2073

Sue Fairley
Textbook Buyer
Phone: 253-833-9111, ext. 2074

Clay Donley
Shipping and Receiving Specialist
Phone: 253-833-9111, ext. 2076

Location

The PaperTree Bookstore is located at the Green River Main Campus, on the first floor of the Mel Lindbloom Student Union.

Address
12401 SE 320th Street
Auburn, WA 98092