Student Newsletter - What's Happening at GRCC

Home Issue No 48| Fall Quarter | November/December 2010


Featured Story

Customer Service is #1 at Green River

Ross Jennings and Mark Emmert

Terri Jensen of International Housing, Student Receptionist Avis (Yuen Ying) Lam and Nancy Kremer, Director of Services welcome students at the front reception.

The Green River International Programs staff is committed to providing excellent service to our students and their parents. We know that quick response time to your questions and reliability of information are what you want from us. We also recognize that having a well-trained, helpful and knowledgeable staff will ensure that your experience working with us is pleasant and of the highest quality.

That is why we have recently begun cross functional training of the entire International Services Team. Cross functional training means employees learn new functions so that they are able to cover other responsibilities in the organization. Every staff now spends time at the front reception desk. This is where students come to check-in, ask questions, find information and generally learn about our program. Our goal is to have every student leave the reception desk satisfied and happy.

We are always looking at ways to improve how we do business with you and we welcome your suggestions. You are important to us and you can count on us to take the time to listen and respond to your questions and concerns.

Call, e-mail or visit us on the Web at Web: Call Today! (253) 288-3300
Phone: (253) 288-3300
Fax: (253) 931-6346
Address: Green River College
12401 SE 320th Street
Auburn, WA 98092-3622
Copyright 2010 Green River College International Programs. All rights reserved.