Get Virtual Assistance
Connect with real people through Zoom using the options below.
Zoom can be used on a computer, tablet, or smartphone or you can call in. Visit Zoom.us/resources for more information and help videos.
When you select a department you will be put into a waiting room and a staff member will be with you as soon as possible.
You can also connect with departments by calling into a Zoom lobby or by sending an email.
Quick Links
Calling In
To call into a department:
- Locate the Meeting ID of the department (listed below)
- Call one of the following:
- 253-215-8782
- 301-715-8592
- 646-876-9923
- Enter the Meeting ID when asked.
- Enter the passcode: 98092
GRC Welcome Desk
Zoom Meeting ID: 931 258 001 49
Password: 98092
For general questions, help with getting started, campus tours, or student recruitment and outreach.
Virtual Assistance Hours:
M-Th: 8am - 5pm
F: 9:30am - 4:30pm
- Phone: 253-333-6000
M-Th: 8am - 5pm - Email Us
- Welcome Desk Webpage
Student Technology Help Desk
Zoom Meeting ID: 938 4358 3105
Password: 98092
FALL QUARTER HOURS
Monday - Thurs 8AM to 6PM Friday 8AM to 5PM
While most tech help is best done via Zoom,
some information can be given over the phone: 253-931-6465
Phone Hours: Same As Zoom Hours
Please visit the Student Technology Support Desk Web Page For more Information
Career & Advising
Zoom Meeting ID: 948 403 075 59
Password: 98092
For assistance with student advising, academic planning, career, employment, and completion services.
Virtual Assistance Drop In Advising
Monday & Thursdays 11 - 1 p.m.
- Phone: 253-288-3482
M-Th: 8am-5pm
F: 9:30am-4:30pm - Email Us
- Who should I connect with?
- Career & Advising Center
Placement & Testing
Zoom Meeting ID: 932 685 569 90
Password: 98092
For assistance with course placement, assessments, and program entry testing.
Virtual Assistance Hours:
Monday 2pm-5pm
Wednesday 2pm-5pm
Friday 2pm-4:30pm
- Phone: 253-288-3449
M-Th: 8am - 5pm
F: 9:30am-4:30pm - Email Us
- Placement & Testing Webpage
Financial Aid
- In-Person: SA 231
M-Th: 8am-5pm
F: 9:30-4:30pm - Phone: 253-288-3392
M-F: 10am-4pm - Email Us
- Help with completing FAFSA/WASFA applications
In-person and Zoom assistance available by appointment only.
Pre-College & Basic Skills
For help with Adult Basic Education, English Language Learning, GED®, High School Completion, and I-BEST.
- In-Person: SA-270
M-TH: 8am-5pm; F: 8am-5pm
- Phone: 253-351-6680
M-TH: 8am-5pm; F: 8am-5pm
Funding / Financial Services
Connect directly with funding and financial services by selecting from the list below. Need to make a payment? Make a Payment online.
Cashier's Office
For assistance with card payments or questions about your Student Account.
- Phone: 253-288-3399
M-Th: 8am - 5pm - Email Us
Financial Aid
- In-Person: SA 231
M-Th: 8am-5pm
F: 9:30-4:30pm - Phone: 253-288-3392
M-F: 10am-4pm - Email Us
- Help with completing FAFSA/WASFA applications
In-person and Zoom assistance available by appointment only.
Veteran Services
For assistance with VA educational benefits including certification with GRC School Certifying Officials, educational planning (for all military-connected students), transitional support from military service to college education, and more.
- Phone: 253-288-3452
M-Th: 8am - 5pm
F: 9:30am-4:30pm - Email Us
- Veteran Services Webpage
Workforce Education
Zoom Meeting ID: 970 657 109 16
Password: 98092
For financial assistance with tuition, books,and required tools for grant eligible students pursuing Career and Technical Educational certificates and degrees.
Virtual Assistance Hours:
M-Th: 11am - 2pm
- Phone: 253-931-6550
M-Th: 8am - 5pm - Email Us
- Workforce Webpage
Other Services
Connect with a student support service in various areas by selecting from the list below.
Office of the Registrar
For assistance with general questions, admissions, and account information please visit the Welcome Desk Lobby above.
In-person assistance:
M-Th: 8am - 5pm
F: 9:30am-4:30pm
- Phone: 253-288-3383
M-Th: 8am - 5pm
F: 9:30am-4:30pm - Email Us
- Office of the Registrar Webpage
Running Start
Zoom Meeting ID: 927 584 358 73
Password: 98092
For assistance with Running Start program admissions, advising, and registration.
Virtual Assistance Hours:
M-Th: 9am - 12pm and 2pm - 5pm
- Phone: 253-288-3380
M-Th: 8am - 12pm - Email Us
- Running Start Webpage
Master Achiever Center (MAC)
For assistance with advising and transitioning for TS, GED®, High School 21+, and I-BEST Students
- In-Person: SA-270
M-Th: 8am - 5pm; F: 9am-4pm - Phone: 253-931-6515
- Email Us
- MAC Webpage
English Classes (ELL)
For assistance with English classes and English Language Learning.
- In-Person: SA-270
M-TH: 8am-5pm; F: 9am-4pm
- Phone: 253-351-6680
M-TH: 8am-5pm; F: 9am-4pm
Disability Support Services
Zoom Meeting ID: 969 031 761
Password: 98092
For assistance with qualifying for academic accommodations in the classroom, with testing, course materials, and/or structural access.
Virtual Assistance Hours:
M-Th 8am - 5pm
- Phone: 253-931-6460
M-Th 8am - 5pm - Email Us
- Disability Support Services Webpage
TRiO
TRiO serves students who are first generation, income eligible, and/or have a disability. For assistance with TRiO applications, currrent programming and events, setting up appointments with your advisor, resource sharing and basic assistance.
Assistance Hours:
In person and by phone during all open hours. Visit the TRiO webpage for office hours.
- In Person: SA 211
- Phone: 253-288-3478
- Email Us
- TRiO Webpage
Veteran Services
For assistance with VA educational benefits including certification with GRC School Certifying Officials, educational planning (for all military-connected students), transitional support from military service to college education, and more.
- Phone: 253-288-3452
M-Th: 8am - 5pm
F: 9:30am-4:30pm - Email Us
- Veteran Services Webpage
Center for Transformational Wellness
Zoom Meeting ID: 918 825 946 30
Password: 98092
For resources and support around interpersonal violence, substance use recovery, and reEntry services.
Virtual Assistance Hours:
M-Th: 9am - 5pm
- Phone: 253-333-6016
M-Th: 9am - 5pm
F: 9:30am-4:30pm - Email Us
- Center for Transformational Wellness Webpage
Holman Library
Ask a librarian for virtual assistance via email, phone, or chat
M-Th 8:00a.m.-8:00p.m.
Friday & Saturday Closed
Sunday 2:00p.m.-6:00p.m.
- Phone: 253-931-6480
- Email Us
- Holman Library Webpage
Benefits Hub
Zoom Meeting ID: 879 4814 9405
Password: 98092
For resources and support related to basic food needs, toiletries, and personal items.
Virtual Assistance Hours
M-Th: 9am-11am
- Phone: 253-833-9111 ext. 3492
M-F: 9am-11am - Email Us
- Benefits Hub Webpage
International Programs (IP) Advisors
Zoom Meeting ID: 867 5261 3945
For assistance with student advising, academic, planning, class registration, and immigration advising for international students..
Virtual Assistance Hours:
Monday - Thursday: 1:00 p.m. - 5:00 p.m.
In-Person Assistance Hours:
Monday: 9am - 5pm
Tuesday: 1pm - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 10am - 1pm
- Phone: 253-288-3300
- Email Us
- International Programs Advising Webpage
International Programs (IP) Housing
Zoom Meeting ID: 918 8004 1608
Password: 98092
For assistance with International Program Housing (CCA & Host Family).
Virtual Assistance Hours:
Monday, Tuesday, Thursday: 9:00 a.m. - 1:00 p.m.
Wednesday, Friday: 12 noon - 5:00 p.m.
- Phone: 253-288-3300
- Email Us
- International Programs Housing Webpage
Office of Equity, Diversity, and Inclusion (ODEI)
Meeting ID: 834 7463 0330
Password: grcodei
For assistance with ODEI services, including the Book Loan Program, GDEC-ODEI Diversity Educational Series, Bilingual Services, Peer Mentorship, Peer Navigators, Diversity Clubs and Organizations, and building relationships along our student and our diverse communities.
Zoom Lobby Hours: Tuesday & Thursday from 11:00am - 3:00pm
- Phone: 253-333-4973
M-Th: 8:00 a.m. - 5:00 p.m.
F: 8:00 a.m. - 4:30 p.m. - Email Us
- ODEI Webpage