ctcLink Student Updates

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ctcLink Student News & Updates

Follow us here as we share the latest news and information about ctcLink. We will be ramping up with more posts as we get closer to GRC's Go Live launch of the system.

Expand any of the subjects headers below to see the email content of the communication that was sent.

The following message was shared with students on Oct. 22, 2021 via their GRC email and Canvas

ctcLink opens for student use this coming Monday, October 25!  We encourage you to start learning about how to use ctcLink so you’re prepared Monday morning.  

Getting Started in ctcLink 

On Monday morning you will be asked to: 

You Will Have Help  

You won’t be alone as you start using ctcLink. IT staff will be on standby to assist with technical issues. Online help and support—both self-service tutorials and Zoom support rooms will be available.  

You’ll find an archive of previous ctcLink related updates here.

We wish you a smooth transition to our new ctcLink system!

ctcLink Project Team
greenriver.edu/ctclink 

The following message was shared with students on Oct. 22, 2021 via their GRC email and Canvas

ctcLink opens for student use this coming Monday, October 25!  We encourage you to start learning about how to use ctcLink so you’re prepared Monday morning.  

Getting Started in ctcLink 

On Monday morning you will be asked to: 

You Will Have Help  

You won’t be alone as you start using ctcLink. IT staff will be on standby to assist with technical issues. Online help and support—both self-service tutorials and Zoom support rooms will be available.  

You’ll find an archive of previous ctcLink related updates here.

We wish you a smooth transition to our new ctcLink system!

ctcLink Project Team
greenriver.edu/ctclink 

The following message was shared with students on Oct. 8, 2021 via their GRC email and Canvas

Our Green River College ctcLink Team is busy preparing to transition to ctcLink from Oct. 11, 2021 through Oct.25, 2021We appreciate your patience and understanding as we make this transition.  

Important to Note: 

  • Continued Access to Systems: Your access and coursework in Canvas will not be interruptedYou also have access to email, Office365, library systems, and student virtual desktop.   
     
  • You Will Receive a New Student ID NumberLook for an email on October 25 with details on how to find your new student ID number (called an “EMPLID”) and activate your new ctcLink accountBe sure to write down your new ID number when you get it and keep it in a safe place. With this you will have one ID number to access your information across the Washington community and technical college system; if you already have an EMPLID from another college it will be the same 
     
  • Winter Term Registration: On Tuesday, Nov. 9, 2021 registration for the Winter Term will begin for returning students using the new ctcLink system. We will be there to offer help and support as you get comfortable using ctcLink to register. If you have questions, take advantage of our help guide: How to Enroll / Register for Classes 

 
Start Learning Now

ctcLink Opens for Student Use October 25 and we encourage you to start learning more about how to use ctcLink by visiting the ctcLink Resources for Students webpage. For information about important dates, refer to the Key Dates section of the ctcLink webpage. We also have a Frequently Asked Questions (FAQs) for students page to help you find answers to some common questions, as well as an archive of previous ctcLink related updates.  

We’re Here to Help  

On Monday, October 25, you will begin to use ctcLink Support staff will be on standby to assist with technical issues. Online help and support—both self-service tutorials and Zoom virtual assistance rooms will be available at greeriver.edu/ctclink/students 

Please Be Patient and Generous

As we begin our big move to ctcLink, please keep in mind patience and generosity are important. Many people have put in a lot of work to prepare for this launch for the last year. It is an intricate project that impacts all of our systems in one way or another. We all want this transition to be easy and flawlessbut  with a project this large and all-encompassing, that doesn’t always happen. We may encounter problems or glitches, and we may not immediately know all the answers. Please be patient and generous with yourself and others as we all learn to use ctcLink together. ctcLink’s new tools and features will help us better serve you.  

Thankyou,
ctcLink Project Team

The following message was shared with students on Sept. 27, 2021 via their GRC email and Canvas

Your @mail.greenriver.edu email will be deactivated on December 10, 2021 (Sept. 27, 2021)

Back up your emails and/or your OneDrive files.

All student accounts with email addresses ending in @mail.greenriver.edu are scheduled to be deactivated on December 10, 2021.

If you are not a current student, please Back up your emails and/or your OneDrive files from your @mail.greenriver.edu account as soon as possible.

If you are a current student, please take action as soon as possible:

Questions? Visit Green River College’s Student Email page or watch these helpful videos:

For troubleshooting email or account issues, please contact the student IT helpdesk here:

Call: (253) 931-6465
Zoom: Visit our Zoom Lobby!
Zoom Meeting ID: 938 4358 3105
Password: 98092

The following message was shared with students on Sept. 20, 2021 via their GRC email and Canvas

Welcome to Fall Quarter Email:

Most classes begin on today (Monday), September 20, 2021. Check your class schedule for specifics (this link will work through September 30 but will change after due to the college’s transition to ctcLink).

Fall Quarter and COVID-19:
Student Support Services
In-Person Support
  • Most campus resources are now available in-person during the following times:
  • Student support services (by appointment): Mondays and Thursdays, from 8 a.m. to 5 p.m.
  • Holman Library: Monday – Thursday, 8 a.m. - 6 p.m. and Friday, 9 a.m. - 2 p.m.
  • Paper Tree Bookstore: Monday – Friday, 7:45 a.m. - 3 p.m.
  • International Programs (by appointment): Monday – Friday, 9 a.m. - 5 p.m.

Support services will be delivered on appointment basis as much as possible, with drop-ins served if possible. If not possible, drop-in students can receive services virtually either at home or in a virtual service area.

Make an appointment here.

For a list of in-person student support services, please visit our Fall Support page or the full list of GRC’s Student Support Services. Here are a few support services to help you get Fall Quarter off to an excellent start:

  • Textbook and Course Materials: Visit the schedule of classes to find the required materials for each of your courses, or log in to the PaperTree Bookstore.
  • Disability Support Services: If you need disability accommodations while at Green River College, you can work with the Disability Support Services. Their office works cooperatively with other departments to provide accommodations for students with qualified disabilities.
Online Support
  • Virtual Assistance: If you’re not able to make it to campus, Green River College’s student support services can assist you via Virtual Assistance Lobbies, via email, or telephone.
  • Free Online Tutoring: Green River College provides online tutoring at no cost to you. Get help when you need it in areas such as math, reading, writing, foreign languages, public speaking and more.
Important Dates and Deadlines for Fall Quarter

On Oct. 11, 2021, Green River College will be transitioning its student management system to ctcLink. Because this transition represents a complete systems shift, some of the usual (and important) fall quarter dates and deadlines have been shifted:

  • Sept. 24, 2021
    • Last day to add/drop courses in current system
    • 100% tuition refund period ends
    • Last day to pay tuition in current system
    • Financial aid must be finalized in current system for fall quarter
    • Emergency assistance applications submitted by September 10 will be processed

Note: Please be sure to have fall class registration and tuition payments completed before Sept. 24, 2021. (The third STEP payment is not due until Oct. 26, 2021.) If registration changes need to be made between Sep. 25 and Oct. 25, an electronic form will be available to use to submit registration change requests.

To support this significant systems change, several student support services will be closed to the public (but working hard behind closed doors) between Oct. 1 – Oct. 22, 2021. These service areas include:

  • Office of the Registrar
  • Financial Aid
  • Cashiering
  • International Programs (Admissions & Business)
  • Disability Support Services (partial closure)
  • Veterans Services (partial closure)

Please know that we’ll do everything humanly possible to reopen these student support services as soon as possible. Processes normally handled through these offices will be suspended while the office is closed (e.g., transcripts, evaluations, admissions, registration, payments, etc.). Thank you for your patience! Find out more here.

The following message was shared with students on Sept. 17, 2021 via their GRC email and Canvas

eLearning Classes Information - Fall Quarter

Hello,

Welcome to the Fall, 2021 term at Green River College! 

According to our records, you are registered for at least one eLearning course (hybrid, online, virtual, or virtual-hybrid course). If this registration is in error, you need to log in and drop the class(es) to avoid tuition charges. Otherwise, read on for some tips on preparing for Fall quarter. 

Getting Started 
  • If you don’t already have them, you can look up your email address and/or your Student ID number
  • To begin your courses, refer to the Preparing for eLearning Classes resources. This includes: 
    • Canvas, Green River College’s online learning system, is where you will find class information, assignments and interact with your instructors and classmates.  You can practice using Canvas before your class starts with the My GRC Backpack: Your Guide to Canvas, Tech, & Resources at Green River College course
    • Your class starts when the instructor publishes it; then the course shows on your Canvas Dashboard (main page).  
    • You are put into Canvas classes three days before the start of the quarter, but instructors can choose to publish then or wait until the first day of class. All courses will be published automatically on the first day of class at noon. 
    • If your class isn’t published by the end of the first day, you can contact your instructor by clicking on Help in the left-hand menu, then Ask My Professor A Question in Canvas. 
  • The computer requirement checklist helps ensure you have the essential technology for online success. This includes operating systems, software and equipment. You can check out technology or get help with purchasing technology by emailing studentsuccess@greenriver.edu. 
  • And more
Exams and Online Proctoring 

Some of your eLearning courses may require you to use proctoring software to take monitored online exams (ex. Respondus, HonorLock, Panopto). Your instructor will indicate this requirement via the course syllabus, Canvas announcement or an email.  

Online Support 

Find help through the Canvas Help menu. The Virtual Assistance Lobbies also has links to Zoom, email addresses and phone numbers.  

Sincerely, 

The eLearning Team 
elearning@greenriver.edu 

The following message was shared with students on Sept. 15, 2021 via their GRC email and Canvas

Important notice: Fall Financial Aid

Hello [Student name]

Our records indicate you have been awarded financial aid for fall term. Green River is upgrading to a new computer system to better serve students. In order for this transition to happen:

  • All financial aid adjustments need to be completed by Friday, 9/24/21. This includes requests for loans and any adjustments to aid based on schedule changes.
  • The Financial Aid office will be closed to the public and unavailable to answer questions from 10/1/21 to 10/28/21.
  • Financial Aid will be unable to send money to BankMobile or directly to students from 9/28/21 through 10/28/21.

If you have questions or concerns, please contact Financial Aid by Friday, 9/24/21. You can reach us via email, or give us a call at (253) 288-3392 between 10 a.m. and 4 p.m. We can also assist you via our virtual assistance lobby from noon to 4pm.

Questions? Check out the Financial Aid website, send us an email, or online

The following message was shared with students on Sept. 13, 2021 via their GRC email and Canvas

Your New Student Email Account is Ready! 

Hello Students, 

If you are enrolled in a Fall 2021 class as of today September 13, 2021, you now have a new email account! Once you enroll in classes, you will get a new email as well.  

What you need to DO: 

  • Set it up as soon as possible and start checking it regularly 
  • Download any emails or files in your old email/OneDrive 

What you need to KNOW: 

  • All official email from the college (advisors, teachers, student affairs) will go to your NEW email address.  
  • Your old GRC email will: 
  • remain accessible (email, OneDrive, etc.) for a while so you can save any materials you need (we will send alerts to both emails before the old one will be deactivated) 
  • Your new GRC email will: 
  • have full Microsoft 365 access while you’re an active student (OneDrive, Teams, Office Products like Word, Excel, PowerPoint, etc.) 
  • be made inactive three weeks after the last registered term (meaning you can log in, but access is to email only) 
  • be deleted one year after the last enrolled quarter (non-recoverable) 

Learn more about our new email account updates! 

 

The following message was shared with students on Sept. 7, 2021 via their GRC email and Canvas

New Student Email Accounts, My Green River

Hello Students,

Two important updates:

  • Today, September 7, 2021, The My Green River student portal has been taken down for upgrades and you’ll be redirected to the Online Services page for services such as registration for classes, class schedules, financial aid, etc. until October 25, 2021.
  • On September 13, you’ll need to:
    • Look up your new email
    • Set your new email password
    • Set it up as soon as possible and start checking it regularly
    • Download any emails or files in your old email/OneDrive

Reminders:

  • September 13, 2021: All students registered for Fall 2021 classes will be given a new Green River email. You will receive an email on September 13 with details about this new email and how to access it.
  • October 25, 2021: Green River College is launching a new student self-service portal and mobile app called ctcLink.

From now to October 25, 2021 you will see a pickup in emails with important information, please read them.

Our ctcLink website is updated with news, FAQs (Frequently Asked Questions), resources, how-to guides, and more.

The following message was shared with students on Sept. 2, 2021 via their GRC email and Canvas

Hello Students, 

We’re working hard to replace our old systems with new, up-to-date technology. On Oct. 11, 2021, Green River College will be transitioning its student management system to ctcLink. ctcLink is a new system that gives students, faculty, and staff anytime, anywhere access to their college business. ctcLink will contain all your important student information, including class schedules, student records, advising notes, financial aid, preferred contact information, etc.  

Because this transition represents a complete systems shift, some of the usual (and important) fall quarter dates and deadlines have been shifted: 

  • Sept. 24, 2021 
    • Last day to add/drop courses in current system 
    • 100% tuition refund period ends 
    • Last day to pay tuition in current system 
    • Financial aid must be finalized in current system for fall quarter 
    • Emergency assistance applications submitted by September 10 will be processed 

Note: Please be sure to have fall class registration and tuition payments done before Sept. 24, 2021. (The third STEP payment is not due until Oct. 26, 2021.) If registration changes need to be made between Sep. 25 and Oct. 25, an electronic form will be available to use to submit registration change requests.  

To support this significant systems change, several student support services will be closed to the public (but working hard behind closed doors) between Oct. 1 – Oct. 22, 2021. These service areas include: 

  • Office of the Registrar 
  • Financial Aid 
  • Cashiering 
  • International Programs (Admissions & Business) 
  • Disability Support Services (partial closure) 
  • Veterans Services (partial closure) 

Please know that we’ll do everything humanly possible to reopen these student support services as soon as possible. Processes normally handled through these offices will be suspended while the office is closed (e.g., transcripts, evaluations, admissions, registration, payments, etc.). Thank you for your patience! 

Learn more about ctcLink 

As GRC approaches the ctcLink go-live date you will see a pickup in emails. Our new ctcLink website will continually be updated with news, FAQs (Frequently Asked Questions), resources, how-to guides, and more so stay tuned! 

The following message was shared with students on Sept. 1, 2021 via their GRC email and Canvas

Hello Students,

Important changes are coming to student emails. As of September 13, 2021, enrolled students will receive a new email address.

What you need to know:

  • All official email from the college (advisors, teachers, student affairs) will go to your NEW email address.
  • Your old GRC email will:
    • remain accessible (email, OneDrive, etc.) for a while so you can save any materials you need (we will send alerts to your NEW email before the old one will be deactivated)
  • Your new GRC email will:
    • have full Microsoft 365 access while you’re an active student (OneDrive, Teams, Office Products like Word, Excel, PowerPoint, etc.)
    • be made inactive three weeks after the last registered term (meaning you can log in, but access is to email only)
    • be deleted one year after the last enrolled quarter (non-recoverable)

*read more*


All GRC students registered for Fall Quarter 2021 will receive new Green River email accounts on Monday September 13, 2021. Old student email accounts will not be used for official communication from the college. However, students with old student email accounts will still be able to log in to their accounts, see and save any emails, and see and save any files in their OneDrive account.

The new format will follow the naming convention (with numeric increments for duplicate names):

lastname.firstname.#@student.greenriver.edu

That this means for you:

  • Starting September 13 your new student email account will be available to use. To look up your new email and set your password, please visit https://www.greenriver.edu/studentemail  on or after September 13, 2021.
  • As of September 13, the information you use to log in to your new student email account will be synchronized across the various tools, apps, websites, and services at Green River College. For example, the username and password you’ll use to log in to your student email account will also work to log in to Canvas.
  • The Microsoft Office365 licenses associated with your new student email account expires three weeks after the end of your last registered term (unless, of course, you’ve already registered for a course in a future term).
  • Student email accounts and any associated content are now deleted one year after the last quarter you attend Green River College. Deleted means the account and content of the account are removed and not recoverable. That said, if you re-enroll in a course after your account has been deleted, the same email alias/address will be assigned to you, though you’ll not have any of your old emails or contents of your old OneDrive available.

Eventually the old email accounts will be deactivated, and you will no longer be able to access them. However, email alerts will be sent before that happens when a date has been decided.

The following message was shared with students on Aug. 31, 2021 via their GRC email and Canvas

Hello Students,

On October 25, Green River College is launching a new student self-service portal and mobile app called ctcLink. The top three things you should know as we update are:

  • September 7, 2021: The My Green River student portal will be taken down and you’ll be redirected to the Online Services page.
  • September 13, 2021: All students registered for Fall 2021 classes will be given a new Green River email. More information will be available shortly!
  • October 25, 2021: ctcLink website and app will be available to use for class schedule, course lookup, advising notes, financial aid, and updating your contact information. (Learn more.)

From now to October 25, 2021 you will see a pickup in emails with important information, please read them.

Our new ctcLink website will continually be updated with news, FAQs (Frequently Asked Questions), resources, how-to guides, and more so stay tuned!

My Green River (http://my.greenriver.edu) will be temporarily taken down for upgrades to our new ctcLink system from September 7, 2021 to October 25, 2021.

Starting October 25, when you click on the My Green River portal button in the Quick Links section found in the upper right-hand corner of the GRC website (or if you go to http://my.greenriver.edu) you will be taken to a new resources menu — including a link to "ctcLink."

From there, you'll access the new My Green River, where you can:

  • register for classes,
  • view and manage your schedule,
  • access your financial aid information,
  • audit degree progress,
  • request and view academic records
  • and more.

The new My Green River will also be available as an app for both iOS and Android devices.

Stay tuned for future communications announcing the launch of the app, and for instructions on how to download and access its features.

The following message was shared with students on April 28, 2021 via their GRC email

Green River College will be closed to the public each Friday between April 30 and June 18, as the College prepares to transition to ctcLink, the PeopleSoft-based system that will replace our current legacy student- and employee-facing software system. During this time, instructional classes and library services will continue as scheduled; however, many student support services (including the GRC Virtual Assistance portal) and campus offices will be closed so employees can participate in necessary training.

The dates that these services will be closed are: April 30, May 7, May 14, May 21, May 28, June 4, June 11, and June 18. Emails and messages will be responded to at the earliest opportunity.

ctcLink is a new, system-wide administrative software solution developed by the Washington community and technical college system to replace outdated computer systems with a set of common, mobile-friendly tools.

The move to ctcLink will give faculty, students, and staff access to modern functionality and a more efficient way to conduct their GRC business. It will also provide students a more common experience across all 34 Washington community and technical colleges, whether they transfer from one college to another or attend two or more colleges at once.

GRC is currently in the implementation phase of the ctcLink project and will go-live in October 2021. The next few months are vital to the project’s success and the next steps will require a lot of heavy lifting by GRC employees. Because this update impacts all GRC systems, it’s important that we’re properly prepared and ready to provide a great experience to our students, staff, and faculty as soon as the system goes live. As such, these Fridays will be provided for our campus subject matter experts (SMEs), and identified faculty and staff, to complete self-paced training.

Employees should not schedule other meetings during the Friday closures to ensure that time is dedicated to this training. Similarly, employee services like Payroll, Benefits, check pick-up, and inter-campus mail will not be available on Fridays. Online services, like TLR and Employee Earnings & Leave, will continue to be available.

Required trainings for GRC employees can be found on our ctcLink Training webpage. If you have questions regarding your specific role and the trainings you should take, please reach out to your supervisor or a member of the ctcLink Project Leadership Team.

For more information, or For more information, visit www.greenriver.edu/ctclink. For assistance with IT questions related to student email, Canvas, Microsoft Office applications, and more, please contact the GRC Student Help Desk. Employees can reach out to the GRC ctcLink team here: https://greenriveredu.sharepoint.com/sites/GN-ctclink.