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Follow us here as we share the latest news and information about ctcLink. We will be ramping up with more posts as we get closer to GRC's Go Live launch of the system.
Expand any of the subjects headers below to see the email content of the communication that was sent.
This is a 2 hours before reminder to everyone about the upcoming statewide planned service outage for ctcLink.
ctcLink will be OFF-LINE for the entire weekend from Friday at 3:00 pm through Monday at 7:00 am. This is a significant change from our Go-Live.
What will happen this week and over the weekend:
DG6-A Weekend Conversion: Friday, February 25, 2022 3:00 pm through Monday, February 28, 2022 7:00 am ctcLink is OFF-LINE.
Issues/Affects/Impact During the Weekend Conversion:
SBCTC will be performing Weekend Conversion activities in support of Deployment Group 6-A Colleges.
Thank you for your time
ctcLink Project Team
Good morning Gators!
This is a remind to everyone about the upcoming statewide planned service outage for ctcLink.
Please read this message carefully, it contains a lot of details.
ctcLink will be OFF-LINE for the entire weekend from Friday at 3:00 pm through Monday at 7:00 am for each (A/B/C). This is a significant change from our Go-Live.
More reminders to follow.
Thank you for your time 😊
ctcLink Project Team
greenriver.edu/ctclink
Hello Gators!
This is an initial remind to everyone about the upcoming statewide planned service outage for ctcLink as the Deployment Groups. Please read this message carefully, it contains a lot of details.
ctcLink will be OFF-LINE for the entire weekend from Friday at 3:00 pm through Monday at 7:00 am for each (A/B/C). This is a significant change from our Go-Live.
More reminders to follow.
Thank you for your time 😊
ctcLink Project Team
greenriver.edu/ctclink
The IT department has become aware of a compromise of some internal email accounts.
Compromised accounts are being used to target student mailboxes with scam emails with the subject line: "Re: Unicef Job Employment". This new scam advertises a fictitious job opportunity and asks recipients to reply to an @unicefjob-usa email (fake). Typically, scammers then attempt to extract money from respondents by convincing them to provide a deposit before beginning their fake employment.
If you've received a message like this, delete it and do not respond. If you have corresponded with the individuals sending the message, we advise that you change any relevant passwords, and if any financial information was exchanged, contact your bank for fraud monitoring.
If you have any questions about this communication, please contact the IT Student Help Desk at 253-931-6465 or via the Connect Through Zoom on the Campus' Virtual Assistance page( GRC Virtual Assistance - Green River College).
IT department advises storing your personal passwords in a personal password vault, some of which are available commercially and with free trials. While GRC IT cannot provide advice or consultation on specific products to use, some commonly used products in that field include Bitwarden, KeePass, LastPass, and OnePassword. Thank you,
GRC IT Department
The following message was shared with students on Nov. 10, 2021 via their GRC email and Canvas
We’re one month out from a big change at GRC: All old student accounts with email addresses ending in @mail.greenriver.edu will be deactivated on December 10, 2021. Please help us make this transition as smooth as possible.
All student accounts with email addresses ending in @mail.greenriver.edu are scheduled to be deactivated on December 10, 2021.
If you are not a current student, please Back up your emails and/or your OneDrive files from your @mail.greenriver.edu account as soon as possible.
If you are a current student, please take action as soon as possible:
Visit Green River College’s Student Email page or watch these helpful videos:
For troubleshooting email or account issues, please contact the student IT helpdesk here:
Call: (253) 931-6465
Zoom: Visit our Zoom Lobby!
Zoom Meeting ID: 938 4358 3105
Password: 98092
The following message was shared with students on Oct. 28, 2021 via their GRC email and Canvas
Good afternoon, Gators!
Thank you for joining us in our digital renovation to ctcLink! If you have not already done so, please activate your ctcLink account and review your personal settings.
If you experience any issues accessing ctcLink or its services, here are some general troubleshooting tips:
ctcLink Project Team
greenriver.edu/ctclink
The following message was shared with students on Oct. 26, 2021 via their GRC email and Canvas
Thank you for joining us in our digital renovation to ctcLink! If you have not already done so, please activate your ctcLink account and review your personal settings.
Activate your account as soon as possible, you’ll need your new ctcLink ID and account for Advising Day on Nov. 2 and to register winter term classes (beginning in November).
Accessing ctcLink
ctcLink is available in Quick Links on greenriver.edu, as well as on the new My Green River online services page. You may also access the ctcLink login directly at https://gateway.ctclink.us
If you forget your ctcLink ID number (also called an EMPLID), you will be able to look it up here: https://my.greenriver.edu/lookup
You won’t be alone as you start using ctcLink. IT staff are on standby to assist with technical issues.
The following message was shared with students on Oct. 25, 2021 via their GRC email and Canvas
Happy ctcLink Activation Day,
The wait is over. It’s time to activate your account in ctcLink, our new self-service portal and mobile app designed to better serve you! Activate your account as soon as possible, you’ll need your new ctcLink ID and account to register for winter term classes (beginning in November).
You won’t be alone as you start using ctcLink. IT staff are on standby to assist with technical issues.
A ctcLink support team is working with colleges and system partners to ensure accessibility with the new state-wide community and technical self-service portal and mobile app.
To Enable Screen Reader Mode option on the ctcLink Sign In page you will need to adjust your individual preferences manually to enable the screen reader mode. Once you make the change, it will remain active until you turn off the feature. Instructions can be found at Enabling Screen Reader Mode.
In addition, the ctcLink Mobile App will provide secure, fast, easy, and equally effective alternative access to navigate PeopleSoft Campus Solutions for conducting the business of being a student or employee, making it easier to manage classes, enroll, and conduct administrative tasks.
Don’t hesitate to ask for help, but please be patient. There is a large amount of new information, and everyone is learning this new system—including faculty and staff.
GRC ctcLink Project Team
greenriver.edu/ctclink
The following message was shared with students on Oct. 22, 2021 via their GRC email and Canvas
ctcLink opens for student use this coming Monday, October 25! We encourage you to start learning about how to use ctcLink so you’re prepared Monday morning.
On Monday morning you will be asked to:
You won’t be alone as you start using ctcLink. IT staff will be on standby to assist with technical issues. Online help and support—both self-service tutorials and Zoom support rooms will be available.
You’ll find an archive of previous ctcLink related updates here.
We wish you a smooth transition to our new ctcLink system!
ctcLink Project Team
greenriver.edu/ctclink
The following message was shared with students on Oct. 8, 2021 via their GRC email and Canvas
Our Green River College ctcLink Team is busy preparing to transition to ctcLink from Oct. 11, 2021 through Oct.25, 2021. We appreciate your patience and understanding as we make this transition.
ctcLink Opens for Student Use October 25 and we encourage you to start learning more about how to use ctcLink by visiting the ctcLink Resources for Students webpage. For information about important dates, refer to the Key Dates section of the ctcLink webpage. We also have a Frequently Asked Questions (FAQs) for students page to help you find answers to some common questions, as well as an archive of previous ctcLink related updates.
On Monday, October 25, you will begin to use ctcLink. Support staff will be on standby to assist with technical issues. Online help and support—both self-service tutorials and Zoom virtual assistance rooms will be available at greeriver.edu/ctclink/students.
As we begin our big move to ctcLink, please keep in mind patience and generosity are important. Many people have put in a lot of work to prepare for this launch for the last year. It is an intricate project that impacts all of our systems in one way or another. We all want this transition to be easy and flawless, but with a project this large and all-encompassing, that doesn’t always happen. We may encounter problems or glitches, and we may not immediately know all the answers. Please be patient and generous with yourself and others as we all learn to use ctcLink together. ctcLink’s new tools and features will help us better serve you.
Thankyou,
ctcLink Project Team
The following message was shared with students on Sept. 27, 2021 via their GRC email and Canvas
Back up your emails and/or your OneDrive files.
All student accounts with email addresses ending in @mail.greenriver.edu are scheduled to be deactivated on December 10, 2021.
If you are not a current student, please Back up your emails and/or your OneDrive files from your @mail.greenriver.edu account as soon as possible.
If you are a current student, please take action as soon as possible:
Questions? Visit Green River College’s Student Email page or watch these helpful videos:
For troubleshooting email or account issues, please contact the student IT helpdesk here:
Call: (253) 931-6465
Zoom: Visit our Zoom Lobby!
Zoom Meeting ID: 938 4358 3105
Password: 98092
The following message was shared with students on Sept. 20, 2021 via their GRC email and Canvas
Most classes begin on today (Monday), September 20, 2021. Check your class schedule for specifics (this link will work through September 30 but will change after due to the college’s transition to ctcLink).
Support services will be delivered on appointment basis as much as possible, with drop-ins served if possible. If not possible, drop-in students can receive services virtually either at home or in a virtual service area.
For a list of in-person student support services, please visit our Fall Support page or the full list of GRC’s Student Support Services. Here are a few support services to help you get Fall Quarter off to an excellent start:
On Oct. 11, 2021, Green River College will be transitioning its student management system to ctcLink. Because this transition represents a complete systems shift, some of the usual (and important) fall quarter dates and deadlines have been shifted:
Note: Please be sure to have fall class registration and tuition payments completed before Sept. 24, 2021. (The third STEP payment is not due until Oct. 26, 2021.) If registration changes need to be made between Sep. 25 and Oct. 25, an electronic form will be available to use to submit registration change requests.
To support this significant systems change, several student support services will be closed to the public (but working hard behind closed doors) between Oct. 1 – Oct. 22, 2021. These service areas include:
Please know that we’ll do everything humanly possible to reopen these student support services as soon as possible. Processes normally handled through these offices will be suspended while the office is closed (e.g., transcripts, evaluations, admissions, registration, payments, etc.). Thank you for your patience! Find out more here.
The following message was shared with students on Sept. 17, 2021 via their GRC email and Canvas
Hello,
Welcome to the Fall, 2021 term at Green River College!
According to our records, you are registered for at least one eLearning course (hybrid, online, virtual, or virtual-hybrid course). If this registration is in error, you need to log in and drop the class(es) to avoid tuition charges. Otherwise, read on for some tips on preparing for Fall quarter.
Some of your eLearning courses may require you to use proctoring software to take monitored online exams (ex. Respondus, HonorLock, Panopto). Your instructor will indicate this requirement via the course syllabus, Canvas announcement or an email.
Find help through the Canvas Help menu. The Virtual Assistance Lobbies also has links to Zoom, email addresses and phone numbers.
Sincerely,
The eLearning Team
elearning@greenriver.edu
The following message was shared with students on Sept. 15, 2021 via their GRC email and Canvas
Hello [Student name]
Our records indicate you have been awarded financial aid for fall term. Green River is upgrading to a new computer system to better serve students. In order for this transition to happen:
If you have questions or concerns, please contact Financial Aid by Friday, 9/24/21. You can reach us via email, or give us a call at (253) 288-3392 between 10 a.m. and 4 p.m. We can also assist you via our virtual assistance lobby from noon to 4pm.
Questions? Check out the Financial Aid website, send us an email, or online
The following message was shared with students on Sept. 13, 2021 via their GRC email and Canvas
Hello Students,
If you are enrolled in a Fall 2021 class as of today September 13, 2021, you now have a new email account! Once you enroll in classes, you will get a new email as well.
What you need to DO:
What you need to KNOW:
Learn more about our new email account updates!
The following message was shared with students on Sept. 7, 2021 via their GRC email and Canvas
Hello Students,
Two important updates:
Reminders:
From now to October 25, 2021 you will see a pickup in emails with important information, please read them.
Our ctcLink website is updated with news, FAQs (Frequently Asked Questions), resources, how-to guides, and more.
The following message was shared with students on Sept. 2, 2021 via their GRC email and Canvas
Hello Students,
We’re working hard to replace our old systems with new, up-to-date technology. On Oct. 11, 2021, Green River College will be transitioning its student management system to ctcLink. ctcLink is a new system that gives students, faculty, and staff anytime, anywhere access to their college business. ctcLink will contain all your important student information, including class schedules, student records, advising notes, financial aid, preferred contact information, etc.
Because this transition represents a complete systems shift, some of the usual (and important) fall quarter dates and deadlines have been shifted:
Note: Please be sure to have fall class registration and tuition payments done before Sept. 24, 2021. (The third STEP payment is not due until Oct. 26, 2021.) If registration changes need to be made between Sep. 25 and Oct. 25, an electronic form will be available to use to submit registration change requests.
To support this significant systems change, several student support services will be closed to the public (but working hard behind closed doors) between Oct. 1 – Oct. 22, 2021. These service areas include:
Please know that we’ll do everything humanly possible to reopen these student support services as soon as possible. Processes normally handled through these offices will be suspended while the office is closed (e.g., transcripts, evaluations, admissions, registration, payments, etc.). Thank you for your patience!
As GRC approaches the ctcLink go-live date you will see a pickup in emails. Our new ctcLink website will continually be updated with news, FAQs (Frequently Asked Questions), resources, how-to guides, and more so stay tuned!
The following message was shared with students on Sept. 1, 2021 via their GRC email and Canvas
Hello Students,
Important changes are coming to student emails. As of September 13, 2021, enrolled students will receive a new email address.
What you need to know:
*read more*
All GRC students registered for Fall Quarter 2021 will receive new Green River email accounts on Monday September 13, 2021. Old student email accounts will not be used for official communication from the college. However, students with old student email accounts will still be able to log in to their accounts, see and save any emails, and see and save any files in their OneDrive account.
The new format will follow the naming convention (with numeric increments for duplicate names):
lastname.firstname.#@student.greenriver.edu
That this means for you:
Eventually the old email accounts will be deactivated, and you will no longer be able to access them. However, email alerts will be sent before that happens when a date has been decided.
The following message was shared with students on Aug. 31, 2021 via their GRC email and Canvas
Hello Students,
On October 25, Green River College is launching a new student self-service portal and mobile app called ctcLink. The top three things you should know as we update are:
From now to October 25, 2021 you will see a pickup in emails with important information, please read them.
Our new ctcLink website will continually be updated with news, FAQs (Frequently Asked Questions), resources, how-to guides, and more so stay tuned!
My Green River (http://my.greenriver.edu) will be temporarily taken down for upgrades to our new ctcLink system from September 7, 2021 to October 25, 2021.
Starting October 25, when you click on the My Green River portal button in the Quick Links section found in the upper right-hand corner of the GRC website (or if you go to http://my.greenriver.edu) you will be taken to a new resources menu — including a link to "ctcLink."
From there, you'll access the new My Green River, where you can:
The new My Green River will also be available as an app for both iOS and Android devices.
Stay tuned for future communications announcing the launch of the app, and for instructions on how to download and access its features.
The following message was shared with students on April 28, 2021 via their GRC email
Green River College will be closed to the public each Friday between April 30 and June 18, as the College prepares to transition to ctcLink, the PeopleSoft-based system that will replace our current legacy student- and employee-facing software system. During this time, instructional classes and library services will continue as scheduled; however, many student support services (including the GRC Virtual Assistance portal) and campus offices will be closed so employees can participate in necessary training.
The dates that these services will be closed are: April 30, May 7, May 14, May 21, May 28, June 4, June 11, and June 18. Emails and messages will be responded to at the earliest opportunity.
ctcLink is a new, system-wide administrative software solution developed by the Washington community and technical college system to replace outdated computer systems with a set of common, mobile-friendly tools.
The move to ctcLink will give faculty, students, and staff access to modern functionality and a more efficient way to conduct their GRC business. It will also provide students a more common experience across all 34 Washington community and technical colleges, whether they transfer from one college to another or attend two or more colleges at once.
GRC is currently in the implementation phase of the ctcLink project and will go-live in October 2021. The next few months are vital to the project’s success and the next steps will require a lot of heavy lifting by GRC employees. Because this update impacts all GRC systems, it’s important that we’re properly prepared and ready to provide a great experience to our students, staff, and faculty as soon as the system goes live. As such, these Fridays will be provided for our campus subject matter experts (SMEs), and identified faculty and staff, to complete self-paced training.
Employees should not schedule other meetings during the Friday closures to ensure that time is dedicated to this training. Similarly, employee services like Payroll, Benefits, check pick-up, and inter-campus mail will not be available on Fridays. Online services, like TLR and Employee Earnings & Leave, will continue to be available.
Required trainings for GRC employees can be found on our ctcLink Training webpage. If you have questions regarding your specific role and the trainings you should take, please reach out to your supervisor or a member of the ctcLink Project Leadership Team.
For more information, or For more information, visit www.greenriver.edu/ctclink. For assistance with IT questions related to student email, Canvas, Microsoft Office applications, and more, please contact the GRC Student Help Desk. Employees can reach out to the GRC ctcLink team here: https://greenriveredu.sharepoint.com/sites/GN-ctclink.
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