Frequently Asked Questions (FAQ)
What follows is a list of questions people who take e-Learning Classes often have. If you don't find your question answered here please email the e-Learning Office. If your question is about your class please email your instructor. Professor email address are listed on the Class Schedule.
- I registered for an e-Learning course, what should I do next?
Return to the e-Learning Class Schedule, scroll to your class and determine the website for your course. The website is listed along with the course name. Go to the site, login and follow the professor's instructions for the class. Login instructions are on the login page
Most, but not all, online courses are offered through Canvas. Your professor will tell you if they are not using Canvas. The Canvas login is listed in the user name (full Green River email address) and password (student ID) boxes on the Canvas login page. On the screen that appears next, the dashboard, you'll see your courses. If you don't see them, click on the Courses button in the green bar on the left. There you'll see a link to All Courses. Click on that link and you should see your class in that list.
If you have any questions you may email the professor. Remember that classes don't start until the first day of the quarter. All Green River Canvas classes will open after noon on the first day of the quarter.
- I'm registered for a class and it isn't showing on my Dashboard.
Click on the Courses button in the green toolbar on the left and then the All Courses link on the page that opens. You should see your class there. Click on the star in front of your class to turn it gold and the class will appear on your Dashboard. Clicking on it again to make it blank will remove the course from your Dashboard.
- I'm registered for a hybrid course. How do these work?
Hybrid courses combine online and classroom instruction. Therefore they will meet on campus. Your professor will have separate required assignments that have to be completed online and in class. Online assignments cannot be done in the classroom. Classroom assignments cannot be done online. The e-Learning Class Schedule lists the time and location of the first meeting. Your professor will give you instructions for your course at that meeting. They will tell you if they are using Canvas for the class.
- I cannot login to Canvas.
The most common mistake is using an incorrect login ID or password. Your Canvas user name is your full Green River email address. For example if your Green River email address is firstname.lastname@example.org, your Canvas user name would be email@example.com. If you don't know your Green River email address you can find it here. Your Canvas password is the same as your student ID without the hyphens. So if your student ID is 840-12-3456 then your Canvas password would be 840123456.
If you are a newly admitted student, it may take a week or more before you have a Canvas account.
- Are there any special settings for my browser?
Please visit the Computer and System requirements page for more information on supported browsers and settings.
- My class has online tests and I can't open them.
Pop-up ads are created using the same programming language as some of the features in Canvas. If you are running any pop-up blocking software it must be turned off in order for these features to work. Online testing is one such feature. You can find pop-up blockers in separate programs, in antivirus software, in toolbars such as Google's, and in firewall software.
- What if I use a Mac?
Canvas will work on your Mac and in Safari.
- What if I use a mobile device?
We recommend opening Canvas in a browser. We don't recommend using the Apple or Android app.
- Is Canvas safe to use with a wireless Internet connection?
Wireless Internet connections are unstable by nature. You can use a wireless connection to read anything in your course but we strongly recommend not using wireless to take tests or quizzes. Always use a wired connection for these.
- Why are a few courses not password protected?
Generally only the courses offered through Canvas are password protected. Courses not using these delivery systems may not require a username and password. If the link to the course website does not take you to a login screen you will not need a login ID and password. If your professor is using a site other than Canvas, they will provide instructions on how to use it including login information.
- How much time can I expect to spend on a e-Learning course?
Instructors and students alike say that online courses take as much or more time than regular on-campus classes. For a five credit class, students should expect to spend 10 to 15 hours (and sometimes more) each week on activities related to the course. Lab classes generally require an additional 5-10 hours per week.