Email Login
Login to your student email using the button below. If you are logging into your email for the first time, your temporary password is your ctcLink number followed by your 6-digit birthdate.
Email Lookup
Find your student email address using your last name, birthdate, and ctcLink ID.
Password Reset
Click on the button below to reset your @student.greenriver.edu account's password.
Your @student.greenriver.edu Emails:
- Any student enrolling in courses is provided a student email address ending in @student.greenriver.edu.
You'll want to:
- Look up your email
- Reset your password
- Check your new email ending in "@student.greenriver.edu" regularly; it will be how your instructors and advisors contact you.
- ctcLink allows students to use a preferred name. Student email addresses will use your preferred name (if you have entered a preferred name in ctcLink) instead of your primary name. Please use the Email Lookup to find your new email address and continue to use the same password. (You will continue to receive mail sent to your former @student email address).
Login Troubleshooting and Tips:
- Student email accounts and any associated content are now deleted one year after the last quarter you attend Green River College. Deleted means the account and content of the account are removed and not recoverable. That said, if you re-enroll in a course after your account has been deleted, the same email alias/address will be assigned to you, though you'll not have any of your old emails or contents of your old OneDrive available.
- If you experience trouble accessing your account, first try clearing you browser's
cache. If using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can
quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window. Be sure and close/quit
the browser and restart it after clearing the cache and cookies. For more information
about clearing your cache, visit:
How do I clear my browser cache on a PC? or How do I clear my browser cache on a Mac? - How-to Guide: Transferring Old Emails to Your New Student Email Account
- How-to Guide: Download and Save Files from Your OneDrive Accounts
New Email Generation Process
Timeline, as of May 20, 2024:
- Old process, prior to May 20, 2024: Student email address were generated after a student had enrolled in class.
- New process: Student email addresses are generated upon successful admission (application is processed).
| Action | Notification | Timing |
|---|---|---|
| Online Admission Application Portal account creation | Verification email sent to email address used to set up account | immediate |
| Submit Application | Confirmation of submitted application sent to email on application/account | immediate |
| ctcLink ID number creation | No notification is sent, student will show up in ctcLink | Upon application submission, immediate |
| Application Processed | Formal Admission Acceptance Letter sent to preferred email, includes ctcLink ID number | 8:30 p.m., same day application was processed |
| 8:30pm, same day application was processed | Student email account creation | Morning after application was processed |
| Student loaded into EAB Navigate & Canvas | No notification is sent | Overnight after application was processed, Approx. 5 a.m. |
| Getting Started Steps email | Sent to student email address, from Navigate | 2 p.m. the day after application is processed |
The new email generation process occurred for all students who had their admission processed April 1, 2024, and after. If a student applied prior to April 1, 2024, and has not yet enrolled, they would not have a student email address. Once they enroll, they will get one. No need to reapply for this purpose.
From here out, the email address is generated upon successful admission (application is processed).
New Student Email
Need More Assistance?
IT Student Technology Support Desk
For help looking up your student email address, resetting your password, troubleshooting
locked accounts and more, contact the IT Student Help Desk.
Summer Quarter SHD Zoom, Phone and Email Hours:
Beginning July 1st thru August 20th
Monday thru Thursday 8AM to 5PM
Please have a photo ID ready for any account look up or reset requests.
While most tech help is best done via Zoom,
some information can be given over the phone: 253-931-6465
Phone and email reply hours are the same as the Zoom Lobby, with exceptions of Sundays from 2-6 PM voicemail and email are replied.
Need more info? Visit the Student Technology Support Desk Web Page.
Holman Library Staff
The Holman Library Staff is available to guide you through looking up your student email address and resetting your password. Call, email, or visit us in the library for assistance.