Student Email

Email Login

Log in to your student email using the button below. If you are logging in to your email for the first time, your temporary password is your ctcLink number followed by your 6-digit birthdate.

Email Lookup

Find your student email address using your last name, birth date, and ctcLink ID

Password Reset

Click on the button below to reset your @student.greenriver.edu account’s password.

Your @student.greenriver.edu Emails:

  • As of September 13, 2021, any student enrolled in a Fall 2021 course was given a new email (ending in @student.greenriver.edu). You'll want to:
    • Look up your email
    • Reset your password
    • Check your new email ending in "@student.greenriver.edu" regularly; it will be how your instructors and advisors contact you.
    • Do not auto-forward your student email to another email. Unfortunately that feature does not work and you will lose important GRC emails.
  • ctcLink allows students to use a preferred name. As of October, 2021, student email addresses will use your preferred name (if you have entered a preferred name in ctcLink) instead of your primary name. Please use the Email Lookup to find your new email address and continue to use the same password. (You will continue to receive mail sent to your former @student email address).

Login Troubleshooting and Tips:

  • Student email accounts and any associated content are now deleted one year after the last quarter you attend Green River College. Deleted means the account and content of the account are removed and not recoverable. That said, if you re-enroll in a course after your account has been deleted, the same email alias/address will be assigned to you, though you’ll not have any of your old emails or contents of your old OneDrive available.
  • If you experience trouble accessing your account, first try clearing you browser's cache. If using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.  Be sure and close/quit the browser and restart it after clearing the cache and cookies. For more information about clearing your cache, visit: 
    How do I clear my browser cache on a PC? or How do I clear my browser cache on a Mac?
  • How-to Guide: Transferring Old Emails to Your New Student Email Account
  • How-to Guide: Download and Save Files from Your OneDrive Accounts

New Email Generation Process

Timeline, as of May 20, 2024:

  • Old process, prior to May 20, 2024: Student email address were generated after a student had enrolled in class.
  • New process: Student email addresses are generated upon successful admission (application is processed).
ActionNotificationTiming
Online Admission Application Portal account creation  Verification email sent to email address used to set up account  immediate 
Submit Application  Confirmation of submitted application sent to email on application/account  immediate
 
ctcLink ID number creation  No notification is sent, student will show up in ctcLink  Upon application submission, immediate  
Application Processed  Formal Admission Acceptance Letter sent to preferred email, includes ctcLink ID number  8:30 p.m., same day application was processed 
8:30pm, same day application was processed  Student email account creation  Morning after application was processed 
Student loaded into EAB Navigate & Canvas  No notification is sent  Overnight after application was processed, Approx. 5 a.m. 
Getting Started Steps email  Sent to student email address, from Navigate  2 p.m. the day after application is processed 

The new email generation process occurred for all students who had their admission processed April 1, 2024, and after. If a student applied prior to April 1, 2024, and has not yet enrolled, they would not have a student email address. Once they enroll, they will get one. No need to reapply for this purpose.

From here out, the email address is generated upon successful admission (application is processed).

New Student Email

Need Assistance

IT Student Helpdesk

For help looking up your student email address, resetting your password, troubleshooting locked accounts and more, contact the IT Student Help Desk.

Student Technology Support Desk

Connect Through Zoom

Zoom Meeting ID: 938 4358 3105
Password: 98092

SPECIAL HOURS MAY 21ST:  8AM TO 2PM CLOSING EARLY FOR STAFF MEETINGS 

Tech Support can be received at Holman Library 2nd Floor until 9PM on 5/21

Spring Quarter Hours

Monday - Thursday 8AM - 6PM
Friday 8AM - 5PM

Closed Weekends and Holidays

While most tech help is best done via Zoom,
some information can be given over the phone: 253-931-6465 

Phone Hours:  Same As Zoom PLUS
Saturday and Sunday Voice Mails & emails are Returned 2PM - 6PM

Please visit the Student Technology Support Desk Web Page For more Information

Student Tech Support Desk Page 

Holman Library Staff

The Holman Library Staff is available to guide you through looking up your student email address and resetting your password. Call, email, or visit us in the library for assistance.