Deliver Remarkable Customer Experiences with Our Customer Services Certificates
If you are a problem solver who wants to quickly boost your resume and learn the tips and tricks to get you hired, be WISE! Get your Green River College Customer Services Certificate and take the opportunity to acquire industry-recognized credentials while networking with industry professionals and recruiters from top companies.
Program and Career Outcomes:
- High demand occupation with broad market possibilities
- Short, hands-on training with the latest technology
- Convenient online, hybrid and evening classes
- Affordable credit courses are built into Associates and Bachelor's in Business
- Personalized career coaching
Customer Services Representative Certificate
The CSRC program from Green River College provides with the skills necessary to succeed in fast-growing services industries such as retail, banking, health care, energy, transportation, and others.
This three quarter program was integrated within the Business Marketing & Entrepreneurship program using an industry-supported curriculum to deliver essential workplace knowledge, while allowing students to build it into both Associate's in Business Management and Bachelor's in Business Marketing and Entrepreneurship.
- Total Program Credits: 45
- Length: 9 months
- What you will learn: Customer Service Rep Certificate course descriptions
Contact Center Specialist Certificate
The Contact Center Specialist certificate program offers a state-of-the-art contact center lab that enables students to engage in a simulated customer service center environment.
Our students can train with hands-on industry specific scenarios using phones, email, and chat tools while developing expertise in customer service by applying human relations, communications, conflict resolution, and problem solving skills. This program features a series of competency-based courses that can be completed in as little as three months; however, the knowledge, practical skills, and valuable connections you gain here will last a life time.
- Total Program Credits: 15
- Length: 3 months
- For more information email: Deborah Tugaga
This workforce product was funded 100% by a grant in the amount of $1,193,417 awarded by the U.S. Department of Labor's Employment and Training Administration. This product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor make no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. WISE is led by Centralia College and the Center of Excellence for Clean Energy in partnership with the Centers of Excellence for Aerospace & Advanced Manufacturing and Construction. Centralia College is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.
For more information about the CSR program please complete the form below.