GRC Virtual Assistance

Get Virtual Assistance

Connect with real people through Zoom using the options below.

Zoom can be used on a computer, tablet, or smartphone or you can call in. Visit Zoom.us/resources for more information and help videos.


When you select a department you will be put into a waiting room and a staff member will be with you as soon as possible.

You can also connect with departments by calling into a Zoom lobby or by sending an email.

Quick Jump Menu

Auburn Center  Counseling Holman Library Pre-College/Basic Skills Student HelpDesk  VPC
Benefits Hub DSS  International  RAC Student Life Workforce
Career & Advising ELL  MAC Registrar  TRiO   
Cashier Financial Aid ODEI Running Start  Veteran's Services  

Calling In

To call into a department:

  1. Locate the Meeting ID of the department (listed below)
  2. Call one of the following:
    1. 253-215-8782
    2. 301-715-8592
    3. 646-876-9923
  3. Enter the Meeting ID when asked.
  4. Enter the passcode: 98092

Getting Started

GRC Welcome Desk

Connect Through Zoom

Zoom Meeting ID: 931 258 001 49
Password: 98092

For general questions, help with getting started, campus tours, or student recruitment and outreach.

Virtual Assistance Hours:
M-Th: 8am - 5pm

IT Student Help Desk

Connect Through Zoom

Zoom Meeting ID: 938 4358 3105
Password: 98092

For assistance with technology issues including student email, Canvas, ctcLink, Office 365 and more please visit our Virtual Lobby:

Virtual Assistance Hours:

M-Th: 8am - 5pm
Closed Fridays, weekends and holidays

View available translation service times

The best way to receive tech help is thru the Virtual Lobby, however some questions can be answered via phone.

  • Phone: 253-931-6465
    Summer Hours:  M-Th: 8am - 5pm
  • Closed Fridays, weekends and holidays

Career & Advising

Connect Through Zoom

Zoom Meeting ID: 948 403 075 59   
Password: 98092

For assistance with student advising, academic planning, career, employment, and completion services.

Virtual Assistance Hours:
M/T/Th: 3:30pm - 4:30pm

Placement & Testing

Connect Through Zoom

Zoom Meeting ID: 932 685 569 90
Password: 98092

For assistance with course placement, assessments, and program entry testing.

Virtual Assistance Hours:
M-W: 9am - 5pm
Th: 2pm - 5pm

Financial Aid

Connect Through Zoom

Zoom Meeting ID: 950 904 257 58
Password: 98092

For assistance with financial aid, including work study, loans, and FAFSA/WASFA applications.

Virtual Assistance Hours:
General Support
M-Th: 12pm - 3pm

Pre-College and Basic Skills Office

Connect Through Zoom

Zoom Meeting ID: 839 3778 3165
Password: 98092

For help with Adult Basic Education, English Language Learning, GED®, High School Completion, and I-BEST.

Virtual Assistance Lobby
M-Th: 11am - 2pm

Funding / Financial Services

Connect directly with funding and financial services by selecting from the list below. Need to make a payment? Make a Payment online.

Cashier's Office

For assistance with card payments or questions about your Student Account.

  • Phone: 253-288-3399
    M-Th: 8am - 5pm
  • Email Us

Financial Aid

Connect Through Zoom

Zoom Meeting ID: 950 904 257 58
Password: 98092

For assistance with financial aid, including work study, loans, and FAFSA/WASFA applications.

Virtual Assistance Hours:
General Support
M-Th: 12pm - 3pm

Veteran Services

Connect Through Zoom

Zoom Meeting ID: 897 639 618 39
Password: 98092

For assistance with VA education benefits, VA Vocational Rehabilitation, referral to ther military-affiliated services (TA, waivers, Gold Start Families book stipend), and to connect with GRC School Certifying Officials.

Virtual Assistance Hours:
M-Th: 8am - 5pm

Workforce Education

Connect Through Zoom

Zoom Meeting ID: 970 657 109 16
Password: 98092

For financial assistance with tuition, books,and required tools for grant eligible students pursuing Career and Technical Educational certificates and degrees.

Virtual Assistance Hours:
M-Th: 11am - 2pm

Other Services

Connect with a student support service in various areas by selecting from the list below.

Office of the Registrar

For assistance with general questions, admissions, and account information please visit the Welcome Desk Lobby above.

In-person assistance: M-Th: 8 a.m. - 5 p.m.

 

Running Start

Connect Through Zoom

Zoom Meeting ID: 927 584 358 73
Password: 98092

For assistance with Running Start program admissions, advising, and registration.

Virtual Assistance Hours:
M-Th: 9am - 12pm and 2pm - 5pm

Master Achiever Center (MAC)

Connect Through Zoom

Zoom Meeting ID: 917 217 232 39
Password: 98092

For assistance with advising and transitioning for TS, GED®, High School 21+, and I-BEST Students

Virtual Assistance Hours
M-Th 11am - 2pm

English Classes (ELL)

Connect Through Zoom

Zoom Meeting ID: 839 3778 3165
Password: 98092

For assistance with English classes and English Language Learning.

Virtual Assistance Hours
M-Th 11am - 2pm

Auburn Center

Connect Through Zoom

Zoom Meeting ID: 959 403 803 25
Password: 98092

For assistance with getting started at GRC and general questions about the Auburn Center.

Virtual Assistance Lobby
M-Th: 8am - 11:30am

Student Support

Connect with a student support service by selecting from the list below.

Student Help Desk

Connect Through Zoom

Zoom Meeting ID: 938 4358 3105
Password: 98092

For assistance with technology issues including student email, Canvas, ctcLink, Office 365 and more please visit our Virtual Lobby:

Virtual Assistance Hours:
M-Th: 8am - 5pm
Closed weekends and holidays

View available translation service times

Calls are received during the SHD business hours listed above.

 

Disability Support Services

Connect Through Zoom

Zoom Meeting ID: 969 031 761
Password: 98092

For assistance with qualifying for academic accommodations in the classroom, with testing, course materials, and/or structural access.

Virtual Assistance Hours:
M-Th 8am - 5pm

TRiO

Connect Through Zoom

Zoom Meeting ID: 506 973 508
Password: 98092

For assistance with TRiO applications, currrent programming and events, setting up appointments with your advisor, resource sharing and absic assistance.

Virtual Assistance Hours:
M-Th: 11am - 3pm

Veteran Services

Connect Through Zoom

Zoom Meeting ID: 947 813 942 58
Password: 98092

For assistance with VA education benefits, VA Vocational Rehabilitation, referral to ther military-affiliated services (TA, waivers, Gold Start Families book stipend), and to connect with GRC School Certifying Officials.

Virtual Assistance Hours:
M-Th: 8am - 5pm

Center for Transformational Wellness

Connect Through Zoom

Zoom Meeting ID: 918 825 946 30
Password: 98092

For resources and support around interpersonal violence, substance use recovery, and reEntry services.

Virtual Assistance Hours:
M-Th: 9am - 5pm

Holman Library

Ask a Librarian

Ask a librarian for virtual assistance or visit the Holman Library Resources 2020: Updates Guide for more information.

M-Th: 8am-6pm
F: 9am - 5pm

Benefits Hub

Connect Through Zoom

Zoom Meeting ID: 879 4814 9405
Password: 98092

For resources and support related to basic food needs, toiletries, and personal items. 

Virtual Assistance hours:
M-Th: 9 a.m. - 11 a.m.

 

International Programs

International student support services.

International Programs (IP) Advisors

Connect Through Zoom

Zoom Meeting ID: 992 8143 4234
Password: 98092

For assistance with student advising, academic, planning, class registration, and immigration advising for international students.

Virtual Assistance Hours:
M/W/Th: 9am - 5pm
T: 1pm - 5pm

Special Hours:
July 26th 2-5pm
August 2nd 2-5pm

 

International Programs (IP) Housing

Connect Through Zoom

Zoom Meeting ID: 918 8004 1608
Password: 98092

For assistance with International Program Housing (CCA & Host Family).

Virtual Assistance Hours:
M-Th 9:00 a.m. - 5:00 p.m.

International Programs (IP) Activities

Connect Through Zoom 

Zoom Meeting ID: 950 7013 8137
Password: 98092

For assistance with International Program's activities.

 

Campus Life

Connect with a Campus Life department by selecting from the list below.

Office of Diversity, Equity, and Inclusion (ODEI)

Connect Through Zoom

Meeting ID: 158-003-381
Password: 98092

For assistance with ODEI services, including the Book Loan Program, GDEC-ODEI Diversity Educational Series, Bilingual Services, Peer Mentorship, Peer Navigators, Diversity Clubs and Organizations, and building relationships along our student and our diverse communities.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.
F: 8:00 a.m. - 4:30 p.m.