GRC Virtual Assistance

Get Virtual Assistance

Connect with real people through Zoom using the options below.

Zoom can be used on a computer, tablet, or smartphone or you can call in. Visit Zoom.us/resources for more information and help videos.


When you select a department you will be put into a waiting room and a staff member will be with you as soon as possible.

You can also connect with departments by calling into a Zoom lobby or by sending an email.

Calling In

To call into a department:

  1. Locate the Meeting ID of the department (listed below)
  2. Call one of the following:
    1. 253-215-8782
    2. 301-715-8592
    3. 646-876-9923
  3. Enter the Meeting ID when asked.
  4. Enter the passcode: 98092

Getting Started

GRC Welcome Desk

Connect Through Zoom

Zoom Meeting ID: 931 258 001 49

For general questions, help with getting started, campus tours, or student recruitment and outreach.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.
F: 9:30 a.m. - 4:30 p.m.

Assessment & Testing

Connect Through Zoom

Zoom Meeting ID: 932 685 569 90

For assistance with course placement, assessments, and program entry testing.

Virtual Assistance Hours:
M-Th: 11:00 a.m. - 5:00 p.m.
F: 11:00 a.m. - 4:30 p.m.

Financial Aid

Connect Through Zoom

Zoom Meeting ID: 950 904 257 58

For assistance with financial aid, including work study, loans, and FAFSA/WASFA applications.

Virtual Assistance Hours:
M-F: 12:00 p.m. - 4:00 p.m.

Other Student Services

Connect directly with commonly used student services by selecting from the list below.

Career & Advising

Connect Through Zoom

Zoom Meeting ID: 948 403 075 59

For assistance with student advising, academic planning, career, employment, and completion services.
For the Benefits Hub, please see their section below.

Virtual Assistance Hours:
M-Th: 2:00 p.m. - 5:00 p.m.
F: 2:00 p.m. - 4:30 p.m.

Running Start

Connect Through Zoom

Zoom Meeting ID: 927 584 358 73

For assistance with Running Start program admissions, advising, and registration.

Virtual Assistance Hours:
M: 9:00 a.m - 3:00 p.m.
T-W: 2:00 p.m. - 5:00 p.m.
Th: 9:00 a.m. - 3:00 p.m.
F: 2:00 p.m. - 4:30 p.m.

  • Phone: 253-288-3380
    M: 3:00 p.m. - 5:00 p.m.
    T-W: 8:00 a.m. - 12:00 p.m.
    Th: 3:00 p.m. - 5:00 p.m.
    F: 9:30 a.m. - 12:00 p.m.
  • Email Us
  • Running Start Webpage

English Classes (ELL)

Connect Through Zoom

Zoom Meeting ID: 942 819 457 47

For assistance with English classes and English Language Learning.

For help by phone, call one of the following numbers:

  • 253-344-6948
  • 253-344-0791
  • 253-344-6406

Master Achiever Center (MAC)

Connect Through Zoom

Zoom Meeting ID: 917 217 232 39

For assistance with advising and transitioning for TS, GED®, High School 21+, and I-BEST Students

  • Hours:
    M-Th: 8.00 a.m. - 5:00 p.m.
    F: 9:00 a.m. - 4:00 p.m.
  • Phone: 253-931-6515
  • Email Us
  • MAC Webpage

Pre-College and Basic Skills Office

Connect Through Zoom

Zoom Meeting ID: 942 819 457 47

For help with Adult Basic Education, English Language Learning, GED®, High School Completion, and I-BEST.

Office of the Registrar

Connect Through Zoom

Zoom Meeting ID: 932 203 385 89

For assistance with general questions, admissions, and account information please visit the Welcome Desk Lobby above.

Connect here for assistance with registration, transcripts, evaluations, and graduation.

Virtual Assistance Hours:
M-Th: 2:00 p.m. - 5:00 p.m.
F: 2:00 p.m. - 4:30 p.m.

Auburn Center

Connect Through Zoom

Zoom Meeting ID: 959 403 803 25

For assistance with getting started at GRC and general questions about the Auburn Center.

Funding / Financial Services

Connect directly with funding and financial services by selecting from the list below. Need to make a payment? Make a Payment online.

Cashier's Office

For assistance with card payments or questions about your Student Account.

  • Phone: 253-288-3399
    M-Th: 8:00 a.m. - 5:00 p.m.
    F: 9:30 a.m. - 4:30 p.m.
  • Email Us

Financial Aid

Connect Through Zoom

Zoom Meeting ID: 950 904 257 58

For assistance with financial aid, including work study, loans, and FAFSA/WASFA applications.

Virtual Assistance Hours:
M-F: 12:00 p.m. - 4:00 p.m.

Veteran Services

Connect Through Zoom

Zoom Meeting ID: 947 813 942 58

For assistance with VA education benefits, VA Vocational Rehabilitation, referral to ther military-affiliated services (TA, waivers, Gold Start Families book stipend), and to connect with GRC School Certifying Officials.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.

Workforce Education

Connect Through Zoom

Zoom Meeting ID: 970 657 109 16

For financial assistance with tuition, books,and required tools for grant eligible students pursuing Career and Technical Educational certificates and degrees.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.
F: 9:00 a.m. - 5:00 p.m.

Student Support

Connect with a student support service by selecting from the list below.

Disability Support Services

Connect Through Zoom

Zoom Meeting ID: 969 031 761

For assistance with qualifying for academic accommodations in the classroom, with testing, course materials, and/or structural access.

Virtual Assistance Hours:
M-T: 8:00 a.m. - 5:00 p.m.
F: 9:30 a.m. - 4:30 p.m.

Student Help Desk

Connect Through Zoom

For assistance with IT questions related to student email, Canvas, Microsoft Office applications, and more.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 7:00 p.m.
F: 8:00 a.m. - 5:00 p.m.

Phone: 253-833-9111, ext. 2115

Voicemails are monitored and calls returned during normal business hours M-F 8 a.m. - 5 p.m.

TRiO

Connect Through Zoom

Zoom Meeting ID: 506 973 508

For assistance with TRiO applications, currrent programming and events, setting up appointments with your advisor, resource sharing and absic assistance.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.
F: 9:30 a.m. - 4:30 p.m.

Veteran Services

Connect Through Zoom

Zoom Meeting ID: 947 813 942 58

For assistance with VA education benefits, VA Vocational Rehabilitation, referral to ther military-affiliated services (TA, waivers, Gold Start Families book stipend), and to connect with GRC School Certifying Officials.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.

 

Violence Prevention Center

Connect Through Zoom

Zoom Meeting ID: 918 825 946 30

For resources and support around interpersonal violence.

Virtual Assistance Hours:
M-T: 1:00 p.m. - 4:00 p.m.
W-Th: 9:00 a.m. - 12:00 p.m.

Holman Library

Ask a Librarian

Zoom Meeting ID: 918 825 946 30

Ask a librarian for virtual assistance or visit the Holman Library Resources 2020: Updates Guide for more information.

Ask a Librarian Hours:
24 hours a day, 7 days a week

Benefits Hub

Connect Through Zoom

Zoom Meeting ID: 948 403 075 59

For resources and support related to basic food needs, toiletries, and personal items. 

Drop-in hours:
M-Th: 9 a.m. - 11 a.m.
Friday: 9:30 a.m. - 11 a.m.

 

Counseling Services

Connect Through Zoom

Zoom Meeting ID858 1615 3953

Offering personal, mental health counseling remotely to currently enrolled students.

Virtual Assistance Hours:
M-F: 9:00 a.m. - 5:00 p.m.

Please note: Drop in hours are Monday/Tuesday/Thursday/Friday. Students must check in by 11:45 a.m. through our virtual lobby for one appointment availability at 12 p.m. or by calling 253-351-6670. 

 

Other Support Departments

  • Counseling ServicesEmail
  • Office of Diversity, Equity, and Inclusion: Email

International Programs

International student support services.

International Programs (IP) Advisors

Connect Through Zoom

Zoom Meeting ID: 992 8143 4234

For assistance with student advising, academic, planning, class registration, and immigration advising for international students.

Virtual Assistance Hours:
M-F: 9:00 a.m. - 5:00 p.m.

International Programs (IP) Housing

Connect Through Zoom

Zoom Meeting ID: 918 8004 1608

For assistance with International Program Housing (CCA & Host Family).

International Programs (IP) Activities

For assistance with International Program's activities.

  • Hours:
    M-Fr: 8:00 a.m. - 5:00 p.m.
             6:00 p.m. - 8:00 p.m.
  • IP Events Webpage

Campus Life

Connect with a Campus Life department by selecting from the list below.

Office of Diversity, Equity, and Inclusion (ODEI)

Connect Through Zoom

Meeting ID: 964 471 792 53

For assistance with ODEI services, including the Book Loan Program, GDEC-ODEI Diversity Educational Series, Bilingual Services, Peer Mentorship, Peer Navigators, Diversity Clubs and Organizations, and building relationships along our student and our diverse communities.

Virtual Assistance Hours:
M-Th: 9:00 a.m. - 3:00 p.m.
F: 9:30 a.m. - 3:00 p.m.

Recreation and Athletics Center (RAC)

Connect Through Zoom

Zoom Meeting ID: 728 081 444 90

For assistance with the RAC, RecSports, and Ahtletics.

Student Life

Connect Through Zoom

Zoom Meeting ID: 917 076 811 53

For assistance with Clubs & Organizations, ASGRC (student government), Gator Activities Board, and other event planning resources.