GRC Virtual Assistance

Get Virtual Assistance

Connect with real people through Zoom using the options below.

Zoom can be used on a computer, tablet, or smartphone or you can call in. Visit Zoom.us/resources for more information and help videos.


When you select a department you will be put into a waiting room and a staff member will be with you as soon as possible.

You can also connect with departments by calling into a Zoom lobby or by sending an email.

Quick Jump Menu

Auburn Center  Counseling Holman Library Pre-College/Basic Skills Student HelpDesk  VPC
Benefits Hub DSS  International  RAC Student Life Workforce
Career & Advising ELL  MAC Registrar  TRiO   
Cashier Financial Aid ODEI Running Start  Veteran's Services  

Calling In

To call into a department:

  1. Locate the Meeting ID of the department (listed below)
  2. Call one of the following:
    1. 253-215-8782
    2. 301-715-8592
    3. 646-876-9923
  3. Enter the Meeting ID when asked.
  4. Enter the passcode: 98092

Getting Started

GRC Welcome Desk

Connect Through Zoom

Zoom Meeting ID: 931 258 001 49
Password: 98092

For general questions, help with getting started, campus tours, or student recruitment and outreach.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.
F: 9:30 a.m. - 4:30 p.m.

Placement & Testing

Connect Through Zoom

Zoom Meeting ID: 932 685 569 90
Password: 98092

For assistance with course placement, assessments, and program entry testing.

Virtual Assistance Hours:
M-Th: 9:00 a.m. - 5:00 p.m.
F: 9:30 a.m. - 4:30 p.m.

Financial Aid

Connect Through Zoom

Zoom Meeting ID: 950 904 257 58
Password: 98092

For assistance with financial aid, including work study, loans, and FAFSA/WASFA applications.

Virtual Assistance Hours:
General Support
M-Th: 12:00 p.m. - 4:00 p.m.

FAFSA/WASFA Assistance
M-Th: 8:00am - 5:00 p.m.

Funding / Financial Services

Connect directly with funding and financial services by selecting from the list below. Need to make a payment? Make a Payment online.

Cashier's Office

For assistance with card payments or questions about your Student Account.

  • Phone: 253-288-3399
    M-Th: 8:00 a.m. - 5:00 p.m.
  • Email Us

Financial Aid

Connect Through Zoom

Zoom Meeting ID: 950 904 257 58
Password: 98092

For assistance with financial aid, including work study, loans, and FAFSA/WASFA applications.

Virtual Assistance Hours:
General Support
M-Th: 12:00 p.m. - 4:00 p.m.

FAFSA/WASFA Assistance
M-Th: 8:00am - 5:00 p.m.

Veteran Services

Connect Through Zoom

Zoom Meeting ID: 897 639 618 39
Password: 98092

For assistance with VA education benefits, VA Vocational Rehabilitation, referral to ther military-affiliated services (TA, waivers, Gold Start Families book stipend), and to connect with GRC School Certifying Officials.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.

Workforce Education

Connect Through Zoom

Zoom Meeting ID: 970 657 109 16
Password: 98092

For financial assistance with tuition, books,and required tools for grant eligible students pursuing Career and Technical Educational certificates and degrees.

Virtual Assistance Hours:
M-Th: 1:00 p.m. - 5:00 p.m.
F: 12:00 p.m. - 4:00 p.m.

Other Services

Connect with a student support service in various areas by selecting from the list below.

Office of the Registrar

Connect Through Zoom

Zoom Meeting ID: 932 203 385 89
Password: 98092

For assistance with general questions, admissions, and account information please visit the Welcome Desk Lobby above.

In-person assistance: M, Tu, Th: 8:00 am - 5:00 pm

Career & Advising

Connect Through Zoom

Zoom Meeting ID: 948 403 075 59   
Password: 98092

Monday, May 9th and Tuesday,
May 10th 1 - 4:30 p.m. and Wednesday,
May 11 - 9 - 12 pm, Thursday,
May 12th 3:30 to 4:30 and Friday,
May 13th 1 - 4 p.m. - advisors available through VA for advising and enrollment help

For assistance with student advising, academic planning, career, employment, and completion services.

Virtual Assistance Hours:
M/T/Th: 3:30pm - 4:30pm
F: 1pm - 4pm 

Running Start

Connect Through Zoom

Zoom Meeting ID: 927 584 358 73
Password: 98092

For assistance with Running Start program admissions, advising, and registration.

Virtual Assistance Hours:
M-Th: 2:00 p.m. - 5:00 p.m.

Master Achiever Center (MAC)

Connect Through Zoom

Zoom Meeting ID: 917 217 232 39
Password: 98092

For assistance with advising and transitioning for TS, GED®, High School 21+, and I-BEST Students

Virtual Assistance Hours
M-W 10:00 a.m. - 4:00 p.m.
Th-F: 11:00 a.m. - 3:00 p.m.

English Classes (ELL)

Connect Through Zoom

Zoom Meeting ID: 839 3778 3165
Password: 98092

For assistance with English classes and English Language Learning.

Auburn Center

Connect Through Zoom

Zoom Meeting ID: 959 403 803 25
Password: 98092

For assistance with getting started at GRC and general questions about the Auburn Center.

Virtual Assistance Lobby
M-F: 8:00 a.m. - 11:30 a.m.

Student Support

Connect with a student support service by selecting from the list below.

Disability Support Services

Connect Through Zoom

Zoom Meeting ID: 969 031 761
Password: 98092

For assistance with qualifying for academic accommodations in the classroom, with testing, course materials, and/or structural access.

Virtual Assistance Hours:
M-Th 8:00 a.m.. - 5:00 p.m.
F: 9:30 a.m. - 4:30 p.m.

Student Help Desk

Connect Through Zoom

Zoom Meeting ID: 938 4358 3105
Password: 98092

For assistance with technology issues including student email, Canvas, ctcLink, Office 365 and more please visit our Virtual Lobby:

Monday through Thursday: 8AM to 6PM
Fridays: 8AM to 4PM

Closed weekends and holidays

View available translation service times

Calls are received during the SHD business hours listed above.

 

TRiO

Connect Through Zoom

Zoom Meeting ID: 506 973 508
Password: 98092

For assistance with TRiO applications, currrent programming and events, setting up appointments with your advisor, resource sharing and absic assistance.

Virtual Assistance Hours:
M-Th: 11:00 a.m. - 3:00 p.m.

Veteran Services

Connect Through Zoom

Zoom Meeting ID: 947 813 942 58
Password: 98092

For assistance with VA education benefits, VA Vocational Rehabilitation, referral to ther military-affiliated services (TA, waivers, Gold Start Families book stipend), and to connect with GRC School Certifying Officials.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.

Center for Transformational Wellness

Connect Through Zoom

Zoom Meeting ID: 918 825 946 30
Password: 98092

For resources and support around interpersonal violence, substance use recovery, and reEntry services.

Virtual Assistance Hours:
M: 10:00 a.m. - 6:00 p.m.
T: 11:00 a.m. - 7:00 p.m.
W: 8:00 a.m. - 2:00 p.m.
Th: 11:00 a.m. - 7:00 p.m.

Holman Library

Ask a Librarian

Ask a librarian for virtual assistance or visit the Holman Library Resources 2020: Updates Guide for more information.

Monday - Thursday: 8AM - 6PM
Friday: 9AM - 2PM

Benefits Hub

Connect Through Zoom

Zoom Meeting ID: 879 4814 9405
Password: 98092

For resources and support related to basic food needs, toiletries, and personal items. 

Virtual Assistance hours:
M-Th: 9 a.m. - 11 a.m.

 

International Programs

International student support services.

International Programs (IP) Advisors

Connect Through Zoom

Zoom Meeting ID: 992 8143 4234
Password: 98092

For assistance with student advising, academic, planning, class registration, and immigration advising for international students.

Virtual Assistance Hours:
M: 9:00 a.m. - 5:00 p.m.
T: 1:00 p.m. - 5:00 p.m.
W-F: 9:00 a.m. - 5:00 p.m.

 SPECIAL HOURS Wednesday March 16: Closed at 4:00 p.m.

International Programs (IP) Housing

Connect Through Zoom

Zoom Meeting ID: 918 8004 1608
Password: 98092

For assistance with International Program Housing (CCA & Host Family).

Virtual Assistance Hours:
M-Th 9:00 a.m. - 5:00 p.m.

International Programs (IP) Activities

Connect Through Zoom 

Zoom Meeting ID: 950 7013 8137
Password: 98092

For assistance with International Program's activities.

 

Campus Life

Connect with a Campus Life department by selecting from the list below.

Office of Diversity, Equity, and Inclusion (ODEI)

Connect Through Zoom

Meeting ID: 158-003-381
Password: 98092

For assistance with ODEI services, including the Book Loan Program, GDEC-ODEI Diversity Educational Series, Bilingual Services, Peer Mentorship, Peer Navigators, Diversity Clubs and Organizations, and building relationships along our student and our diverse communities.

Virtual Assistance Hours:
M-Th: 8:00 a.m. - 5:00 p.m.
F: 8:00 a.m. - 4:30 p.m.

Recreation and Athletics Center (RAC)

Open In-Person
M-Th: 11:00 a.m. - 8:00 p.m.

Student Life

Connect Through Zoom

Zoom Meeting ID: 917 076 811 53
Password: 98092

For assistance with Clubs & Organizations, ASGRC (student government), Gator Activities Board, and other event planning resources.

Virtual Assistance Hours:
M-F: 11:00 a.m. - 2:00 p.m.